Important Customer Information following the collapse of Thomas Cook Group

Due to the collapse of Thomas Cook Group which unfortunately included our principle the Freedom Travel Group, Mulberry Travel is a member of the Travel Trust Association (TTA). Our membership number is Q8313 and on flight inclusive arrangements we sell ATOL protected holidays under ATOL number 10300. This means we can continue to offer package holidays and trips with the same or enhanced level of financial protection to our clients. Clients with ongoing arrangements booked with us can rest assured that they are 100% financially protected by either the ATOL scheme or via the ABTA bonding scheme. Please read the relevant paragraph to understand the process whereby your arrangements are protected.

1)ATOL Bonded Packages

(i) Bonded under ATOL certificate 6042

This makes up the large majority of our client’s bookings. The Civil Aviation Authority(CAA) who control the ATOL scheme have placed all these bookings with Hays Travel for fulfillment under their ATOL number 5534. We will continue to act as your agent on behalf of Hays Travel. All arrangements you have made with us will be fulfilled as agreed meaning that your holiday will go ahead as planned. This will be at the same cost to you and with the full protection of Hays Travel ATOL bond.

(ii) Bonded under another Tour Operator ATOL certificate

Clients with this type of package will be unaffected by the collapse of Freedom Travel Group as Mulberry Travel acted as your agent on behalf of another Tour Operator and their ATOL certificate continues to offer you full protection on your holiday. Balance payments need to be made as normal and we will issue travel documents from the Tour Operator as normal.

2) ABTA Bonded Packages

We have a small number of clients who have arrangements which had no flight element and so therefore were not ATOL bonded. These bookings have the financial protection of the ABTA bond scheme which offers 100% financial protection on your arrangements. Unfortunately, the process protecting you involves obtaining a refund of whatever you’ve paid so far for your trip. We have agreements in place with most of our ultimate travel suppliers to re-establish the booked arrangements at the same costs. We will be in touch with every client who has an ABTA package to assist them in claiming back their money and re-booking their arrangements at the same costs as originally agreed. More information about this can be found at www.abta.com/freedom The week following the unfair collapse of the profitable and successful Freedom Travel Group, has been one of the hardest weeks in our history as we’ve fought to make sure that all our client’s trips were completed as normal. Our office is open as normal for any queries you might have. We will be in touch with all our clients as soon as practicable, but please understand that we our focusing our priority on clients with the most immediate travel arrangements.

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Mulberry Travel

4.93 Average

103 Reviews

Susan Verrall

Great service, very helpful. Lee went to all the lengths to give us the Orient Express package that we wanted. Polite and knowledgeable. We will be using them again.

Posted 5 months ago

Neil Dowlman

A very efficient, helpful and professional service. Particularly from Sasha who made our 25th Wedding Anniversary holiday very special with the care and attention to arranging excellent accommodation right down to logistics and some lovely touches on making it a holiday to remember - thank you

Posted 5 months ago

William Young

It is the first time we have used a travel agent to book a package holiday which included the travel, hotel and event as one booking so quite rightly your a little apprehensive that everything goes smoothly. We were kept informed regularly before leaving and laterly presented with a very good presentation pack which included the itinerary in date order so we got off to a very good start. The seating arrangements that were pre booked were in a prime position along with the quality of our hotel which Mulberry Travel recommended and could not be faulted due to its uninterrupted views overlooking the coast. All in all this break represented very good value for money and took away a lot of the stress to organize something special whilst using the knowledge of Mulberry travel to good effect. So 5 stars for value and quality from me.

Posted 7 months ago

Lizzie

Andrea Bocelli was absolutely sensational!! Probably the best experience of my life thus far! I'll definitely go again next year & the year after. Mulberry Travel did it all so well... every aspect, the hotel in the best location right by the Ponte Vecchio, the pick up from the airport, dinner before the concert was out of a dream... an absolute perfect dream plucked out of my mind 🥰 Thanks a million Lee at Mulberry Travel.... it was all perfectly seamless 😊😊

Posted 8 months ago

Vickie

Thank you to Lee and staff for a magical Trip to see Andrea Bocelli. The casa Del Nero was an amazing experience as well. We will definitely be working with you in the future. All the best.

Posted 8 months ago

Paul Lavelle

Mulberry Travel delivered an incredible bespoke travel experience, making all the arrangements for our trip to Florence combined with attending the Andrea Bocelli concert held in his home village in Tuscany. All the travel arrangements were perfect, transfers etc were all on time and so professional. The hotel in Florence was fantastic, no complaints at all. The concert was fantastic and the location for the pre-concert dinner was stunning. An experience my wife and I will never forget! A big thanks to Sasha for making all the arrangements, first class customer service throughout.

Posted 8 months ago

Jim

We paid for five, star, we expected 5 star, and that's what we got! Superbly arranged by Mulberry travel, and I have no hesitation in recommending their services.

Posted 8 months ago

Eryl Drew

Really grateful to Sasha at Mulberry Travel for arranging our trip to Tuscany to see Andrea Boccelli. Sasha arranged everything on my behalf and was an amazing experience. We arrived at Pisa Airport where we we were collected by our own driver and taken to our hotel in Florence, a beautiful hotel that was ideally located. The day of the concert we were driven through the Tuscan countryside for an alfresco 5 course meal......was something of a film set, afterwards we we were dropped off at the entrance to the venue. Thanks to Mulberry Travel and Sasha for arranging everything on my behalf for an amazing experience. We'll definitely be booking this trip again......thank you.

Posted 8 months ago

Angela Gledhill

Extremely well organised from start to finish. Had a wonderful trip!

Posted 11 months ago

Dave Box

A fantastic experience on the Belmond Pullman from London Victoria to Liverpool taking in the Grand National. The food on board the train was sublime, I can say no more. Service from Tim, Andrew and Nigel was perfect within carriage Perseus. The train was lovely and each carriage different. Overall my party of four have applied for next year, hopefully we will be successful.

Posted 1 year ago

Glyn Farrar

As I had hoped it was a fabulous and unique experience from stepping out from the Clermont onto the concourse of Victoria Station and almost straight away being approached by Belmond staff to escort us to check in. The ratio of staff to guest on the whole journey was so high to ensure attentive service. I know the British Pullman is denoted as the hors d’oeuvre with the VSOE the main positive course! For us however the Pullman was the ultimate experience. We feel it is our country Britain at its very best! Everything about it is so British with real quality and indulgence. I’m so so sorry and disappointed to hear that the British Pullman service is no longer going to be a feature of Orient Express journeys! I even took photos of the toilets with the mosaic tiles! On the actual Orient Exoress, even though I had done all the research I thought I needed, we weren’t clear that certain wines and champagnes were complimentary Ian’s eyes popped out at the prices of some of the bottles! We enjoyed all our meals though the drinks for breakfast were served in cups and therefore were not hot The transfer to the Ca Sagredo was really well organised and efficient. Though they didn’t say at reception as we checked in, it was clear on entering the room that it was not the Grand Canal Double and that we had been upgraded! We were shown to the Library Suite with balcony onto Grand Canal. Maybe it was through the membership of that hotel group that I have The break in Florence was also lovely with attentive service and friendliness from staff at The Lungarno. That hotel has the best location in terms of proximity to Ponte Vecchio Sasha we were also pleased with the efficiency of the agents you use for the transfers. The timings were so accurate and agsin service very attentive The only slight snag we had was as we got off the water taxi at Venice Santa Lucia. We know now it was separate from that service. A porter was waiting with a barrow and started to load our luggage! It was a short distance to the station concourse yet we were charged 20 Euros as an official transaction with a machine issuing a receipt Apart from that we enjoyed a truely memorable holiday which I can recommend as a unique treat for a special celebration.

Posted 1 year ago

Jeremy Willson

Our trip on the Orient Express can only be described as amazing. From meeting the Pullman at Victoria and travelling through the English countryside the level of Service was impeccable. Meeting the Orient Express in Calais was one of those Wow moments. We were met by the VSOE staff and escorted on to the train the champagne was opened and the Golden age of travel was revived. Lakes and mountains as you travel through the countryside are simply breathtaking. The cuisine on the train was amazing as was our steward that looked after us through out our trip. Arriving in Venice the boat transfers were seamless, and another great experience arriving at our hotel. We stayed at the Liassidi palace hotel, perfectly situated in the city. Venice is just amazing. Wonderful, faultless, brilliantly organised holiday.

Posted 1 year ago

Anonymous

My husband and I have recently returned from a trip on the Orient Express to Venice which was organised for us by Sasha at Mulberry Travel. The holiday was fabulous and went perfectly due to Sasha's excellent organisation. We were glad to have found Mulberry Travel as they made everything very efficient and easy. We would highly recommend them. Vivien

Posted 1 year ago

Paul Gayford

So where do I begin? Firstly thanks to Sasha for arranging an amazing trip for us on the Orient Express and our stay in Venice. Also for holding the trip over from when we originally booked, pre-pandemic. The trip and hotel exceeded our expectations. Attention to detail and seamless transfers throughout were without fault. Many Thanks to Mulberry. We wil certainly approach them again for future trips.

Posted 1 year ago

Anonymous

Excellent travel company. Very professional from booking our holiday all the way through to the end, very well organised. I would not hesitate to use Mulberry Travel in the future.

Posted 1 year ago

David Barker

Can't thank Sasha enough for organizing a fantastic trip to Venice for us. The highlight was an amazing Andrea Boccelli concert, but the L'Oroglio hotel was great, with really friendly and helpful staff. All our transfers worked like clockwork from the speedboat from the airport to the hotel and back, and the limousine to and from the concert. Overall a wonderful few days and we won't hesitate to use Mulberry again.

Posted 1 year ago

Susan Liston

We would like to thank Sasha for all her help in organising our recent trip to Florence and our wonderful evening at the Andrea Bocelli concert in Lajatico. The attention to detail from our first contact through to our detailed Itinerary package was second to none. We hope to use Mulberry Travel again in the future and will certainly recommend them to our friends.

Posted 1 year ago

Robert Walters

Three years ago, pre -Covid we booked a package to see Andrea Bocelli in concert in Lajatico,Tuscany through Mulberry Travel. We returned yesterday from that trip having witnessed the Maestro singing at the Theatre of Silence, with the finale Nessum Dorma ringing in our ears and etched in our memories. This was achieved by the patience and persistence of the team at Mulberry Travel, who were faced with changes of travel dates, cancelled flights, and different airports whilst bombarded by the twists and turns of Covid 19. As a result of their fortitude and determination and our patience, we eventually savoured 3 wonderful nights and days exploring Florence, followed by an equally captivating 4 days on a vineyard in the Chianti region, eating Italian food and drinking home-grown wines whilst relaxing in the sun. Sincere thanks to you all Rob,Lee and Sasha and the team at Mulberry. Bravissimo!!!

Posted 1 year ago

Mick Ferns

Thankyou sasha an mulberryvtravel amazing trip to Florence to see Andrea bochelli

Posted 1 year ago

Nicola Garrington

We had the most amazing trip to Italy to see Andrea bocelli in concert. The whole trip was booked through mulberry travel and it was really well organised from the moment we stepped off the plane to the moment we arrived back in the uk. I would definitely recommend mulberry travel. They kept us up todays with everything from the moment we booked. Thank you for the most memorable holiday x

Posted 1 year ago

Colette Harding

Well what can I say, Mulberry Travel, especially Sasha are a fantastic company to book your holidays through. My friend & I have just returned back from Florence where we went to see Andrea Bocelli in concert. First class service from start to finish. Will definitely be using them again!!! Colette

Posted 1 year ago