Important Customer Information following the collapse of Thomas Cook Group

Important-Information-for-customers

Due to the collapse of Thomas Cook Group which unfortunately included our principle the Freedom Travel Group, Mulberry Travel are now part of The Midcounties Co-operative Travel Consortium with a new ABTA membership number of P#### and approved ATOL bond 6053. This means we can continue to offer package holidays and trips with the same level of financial protection to our clients.

Clients with ongoing arrangements booked with us can rest assured that they are 100% financially protected by either the ATOL scheme or via the ABTA bonding scheme. Please read the relevant paragraph to understand the process whereby your arrangements are protected.

ATOL Bonded Packages

Bonded under ATOL certificate 6042

This makes up the large majority of our clients bookings. The CAA who control the ATOL scheme have placed all these bookings with Hays Travel for fulfillment under their ATOL number 5534. We will continue to act as your agent and all arrangements you have made with us will be realised as agreed, at the same cost to you and with the full protection of their ATOL bond from now until you return safely back to the UK.

Bonded under another Tour Operator ATOL certificate

Clients with this type of package will be unaffected by the collapse of Freedom Travel Group as Mulberry Travel acted as your agent on behalf of another Tour Operator and their ATOL certificate continues to offer you full protection on your holiday. Balance payments need to be made as normal and we will issue travel documents from the Tour Operator as normal.

ABTA Bonded Packages

We have a small number of clients who have arrangements which had no flight element and so therefore were not ATOL bonded. These bookings have the financial protection of the ABTA bond scheme which offers 100% financial protection on your arrangements. Unfortunately, the process protecting you involves obtaining a refund of whatever you’ve paid so far for your trip. We have agreements in place with most of our ultimate travel suppliers to re-establish the booked arrangements at the same costs. We will be in touch with every client who has an ABTA package to assist them in claiming back their money and re-booking their arrangements at the same costs as originally agreed.

More information about this can be found at

Mulberry Travel

4.94 Average

126 Reviews

Anonymous

Sasha and her colleagues did a fantastic job helping organising our honeymoon, arranging everything; sorting the flights and transfers and picking the hotels for the two centre trip to Verona and Lake Garda that we wanted. Everything went smoothly from the flights, the transfers from Verona airport to the hotel in Verona, between Verona and Sirmione and the return to the airport, the hotels and the Opera (which was a highlight).

Posted 1 month ago

Thiona McQuiston

Dear Sasha thank you for organising our trip to Florence to take in the Andrea Bocelli Teatro del Silenzio concert at Lajatico it was amazing as was your organisation of the trip. We had a wonderful time all thanks to you Andrea, Placido and the other guests. I would have no hesitation in booking with you in the future. Kind regards Thiona

Posted 1 month ago

Anonymous

This was our first trip with a tour group It was a wonderful experience The hotel accommodations were perfect The dinner experience was wonderful Our driver to the event was great We can’t say enough about this wonderful trip Very organized

Posted 1 month ago

Mr & Mrs Gray

Exceptional company who are responsive at all times .Outstanding communication and all arrangements were perfect

Posted 1 month ago

Wendy Taylor

We have just returned from seeing Andrea Bocelli in Italy. The whole trip was organised by Mulberry Travel. I cant recommend them highly enough. They organised everything from flights to transfers to accommodation and also tickets for the concert. Everything ran seamlessly. The Hotel L'Orologia in Florence was one if their recommendations. It was beautiful and centrally situated on a lovely piazza. Transfers to and from the airport and the concert ran like clockwork. I will certainly be booking with Mulberry Travel again for any trips. It took the worry out of organising myself which I would normally do.

Posted 1 month ago

Jane Stonehouse

Sasha and Mollie were fantastic from the initial enquiry to the final plans . Every aspect of the trip was amazing and the Concert was truly amazing ! I cannot praise Mulberry Travel enough . A wonderful trip ! Thank you 😊

Posted 1 month ago

Richard Goodenough

We booked the British Pullman for my wife’s birthday and Mollie Ellis your Consultant could not have done more for us. She answered any questions that I had and kept in touch from the initial booking through to our day out to Bath. We had a fantastic day and I will certainly book through Mollie and Mulberry travel in the future.

Posted 2 months ago

Robert Hawkins

We contacted Mulberry Travel to enquire about a 2025 Monaco F1 package as we could find nothing that suited us in Australia. Sasha was incredible and put together a wonderful package for us. The whole booking process was so easy and we were kept informed every step of the way. Our trip leaves us with fantastic memories. Thankyou Sasha and Mulberry Travel. We certainly recommend this company to anyone in UK or Australia

Posted 2 months ago

Nick Phillips

I recently booked a cruise to include tickets to Monaco Grand Prix for a special birthday surprise. Sasha contacted me via email so as not to spoil the surprise. This attention to detail continued along with timely correspondance throughout the whole planning period. The cruise was a great success but the hotel recommendations and even private hire transfers from airport, hotel and cruise port were all part of the very professional service and nothing was too much trouble. I would happily recommend Mulberry Travel to friends and family and will definitely use their services again. Thank you.

Posted 3 months ago

Anonymous

Fantastic service, before, dueing and after by the team

Posted 3 months ago

Hilary Ware

Sasha has been the most amazing partner in planning and arranging travel. Her care, responsiveness and creativity is outstanding. I am deeply appreciative of all she has done and look forward to planning future trips with Sasha.

Posted 3 months ago

Siobhan O'Shea

Thank you Lee for organising our trip so well. So professional, organised, proactive and helpful. It was a wonderful trip and we will certainly recommend Mulberry Travel to friends and family.

Posted 3 months ago

Neil Sheridan

Thank you, Mulberry Travel, for putting together an amazing trip to celebrate our 20th wedding anniversary to Venice, returning to London via Paris on the iconic and timeless Venice-Simplon Orient Express. Big thanks to Mollie and Sasha in particular for all their efforts to make it such a memorable experience.

Posted 4 months ago

Carl

Mollie, put together a surprise trip for my wife's 50th on the Orient Express to Venice. The whole process was organised and delivered to perfection. Highly recommed their services.

Posted 4 months ago

Amanda Brooker

We unfortunately had a 9 hour delay on the Orient Express and I cannot commend enough Mulberry Travel and in particular Sasha who was in constant communication with us informing and reassuring us along the way. Excellent company.

Posted 9 months ago

Jim Scott

The service rexceived from Mulberry Travel from booking to the lead up to the trip was freindly, seamlessly and efficient taking all the worry out of the process. Many thanks.

Posted 10 months ago

Anita Jones

Booked a holiday on the Orient Express to Venicewith the lovely Sasha she sorted everything for us all we had to do was select the Hotel we wanted to stay in Venice for 3 nights . Nothing was to much trouble and answered any question we had very quickly ... would highly recommend Mulberry Travel to book holidays and so glad we came across them. Thank you all again for your help in booking us a fantastic holiday.

Posted 11 months ago

Fred Seymour

I recently travelled to Vienna and stayed in a five star hotel San Souci. After spending two days in Vienna my son and myself boarded the famous Orient Express train back to Paris and then onto London with Eurostar premium. The whole trip was organised by Mulberry Travel who arranged everything to perfection. I would recommend Mulberry travel to anyone. They took great care to ensure that we did not have any problems with our itinerary. The train ride on the Orient Express was in my opinion one of the best experiences of my life.

Posted 11 months ago

Hilary Ware

Sasha at Mulberry Travel was a delight to work with and she curated a trip of a lifetime. All the transport was seamless, the hotel was fantastic and the event was an event of a lifetime. I will definetly work with Mulberry Travel again.

Posted 1 year ago

Angela Wakefield

Wow is all I can say about the trip that Lee and his team organised for my husbands 70th birthday surprise , Andrea Bocelli in his home town Lajatico celebrating 30 years of performing. Florence was fabulous , Andrea Bocelli absolutely amazing , and Ed Sheeran “perfect”. Every bit of the trip was obviously planned and organised with great professionalism and everything went smoothly. I cannot recommend Lee his staff and Mulberry Travel enough I would have no hesitation in planning future trips with them . A BIG thank you , Angie

Posted 1 year ago

Wendy Krstenic

Fantastic service from Sasha and the team at Mulberry Travel, they sorted everything to fit our requirements to make a perfect holiday. Thank you again

Posted 1 year ago