Mulberry Travel Terms & Conditions
Below are our Standard Terms & Conditions. A copy can be downloaded [here:]Mulberry-Travel-Booking-Conditions-v9
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Our trip on the Orient Express can only be described as amazing. From meeting the Pullman at Victoria and travelling through the English countryside the level of Service was impeccable. Meeting the Orient Express in Calais was one of those Wow moments. We were met by the VSOE staff and escorted on to the train the champagne was opened and the Golden age of travel was revived. Lakes and mountains as you travel through the countryside are simply breathtaking. The cuisine on the train was amazing as was our steward that looked after us through out our trip. Arriving in Venice the boat transfers were seamless, and another great experience arriving at our hotel. We stayed at the Liassidi palace hotel, perfectly situated in the city. Venice is just amazing. Wonderful, faultless, brilliantly organised holiday.
My husband and I have recently returned from a trip on the Orient Express to Venice which was organised for us by Sasha at Mulberry Travel. The holiday was fabulous and went perfectly due to Sasha's excellent organisation. We were glad to have found Mulberry Travel as they made everything very efficient and easy. We would highly recommend them. Vivien
So where do I begin? Firstly thanks to Sasha for arranging an amazing trip for us on the Orient Express and our stay in Venice. Also for holding the trip over from when we originally booked, pre-pandemic. The trip and hotel exceeded our expectations. Attention to detail and seamless transfers throughout were without fault. Many Thanks to Mulberry. We wil certainly approach them again for future trips.
Excellent travel company. Very professional from booking our holiday all the way through to the end, very well organised. I would not hesitate to use Mulberry Travel in the future.
Can't thank Sasha enough for organizing a fantastic trip to Venice for us. The highlight was an amazing Andrea Boccelli concert, but the L'Oroglio hotel was great, with really friendly and helpful staff. All our transfers worked like clockwork from the speedboat from the airport to the hotel and back, and the limousine to and from the concert. Overall a wonderful few days and we won't hesitate to use Mulberry again.
We would like to thank Sasha for all her help in organising our recent trip to Florence and our wonderful evening at the Andrea Bocelli concert in Lajatico. The attention to detail from our first contact through to our detailed Itinerary package was second to none. We hope to use Mulberry Travel again in the future and will certainly recommend them to our friends.
Three years ago, pre -Covid we booked a package to see Andrea Bocelli in concert in Lajatico,Tuscany through Mulberry Travel. We returned yesterday from that trip having witnessed the Maestro singing at the Theatre of Silence, with the finale Nessum Dorma ringing in our ears and etched in our memories. This was achieved by the patience and persistence of the team at Mulberry Travel, who were faced with changes of travel dates, cancelled flights, and different airports whilst bombarded by the twists and turns of Covid 19. As a result of their fortitude and determination and our patience, we eventually savoured 3 wonderful nights and days exploring Florence, followed by an equally captivating 4 days on a vineyard in the Chianti region, eating Italian food and drinking home-grown wines whilst relaxing in the sun. Sincere thanks to you all Rob,Lee and Sasha and the team at Mulberry. Bravissimo!!!
Thankyou sasha an mulberryvtravel amazing trip to Florence to see Andrea bochelli
We had the most amazing trip to Italy to see Andrea bocelli in concert. The whole trip was booked through mulberry travel and it was really well organised from the moment we stepped off the plane to the moment we arrived back in the uk. I would definitely recommend mulberry travel. They kept us up todays with everything from the moment we booked. Thank you for the most memorable holiday x
Well what can I say, Mulberry Travel, especially Sasha are a fantastic company to book your holidays through. My friend & I have just returned back from Florence where we went to see Andrea Bocelli in concert. First class service from start to finish. Will definitely be using them again!!! Colette
We have just returned from a fabulous few days in Florence, taking in the Andrea Bocelli concert. All the ground arrangements provided by Mulberry Travel were first class, the hotel centrally situated, the transfers all on time and the vehicles and drivers were excellent. The concert tickets were perfect. Thank you for a very memorable trip.
We had a wonderful trip on the Orient Express to Venice followed by a few nights in a beautiful hotel. This was booked in 2019. It was rescheduled a few times due to the pandemic. Sasha at Mulberry Travel was so helpful and prompt in replying to emails of which there was quite a few. We would definitely use Mulberry Travel again.
Great assistance to prepare our VSOE trip. Fabulous experience in a dreamy train and landscape Perfect service Unforgettable trip
Excellent service from Sasha. From the beginning of my enquiry, she was informative and knowledgeable and nothing was too much trouble. When travel plans were changed, she communicated everything efficiently and was always on hand to answer my questions. I would highly recommend Mulberry Travel and would definitely use again.
From the initial enquiry to the luxurious and decadent day itself the customer service was excellent. Step by step guide to the day and what to expect was exactly what we got - and more. I highly recommend this experience day!
We have just returned from a holiday in Venice organised by Sasha. We have nothing but praise and thanks for her assistance in ensuring that we had a wonderful holiday. We knew what we wanted to achieve and she arranged everything for us Her choice of hotel was perfect and her assistance through the various forms needed because of Covid was much appreciated. She coordinated our journey thoroughly through difficult Covid restrictions. We knew that even when we were alone in Venice that Sasha was there if we had a problem and would be there to help us. Thank you Sasha.
Lee our agent was second to nine. We have traveled alit and never come across such desire to ensure the level of customer service he provided us with. He is truly outstanding and your company should be very proud to have such a colleague.
Absolutely fantastic experience. Very customer friendly. Very easy to book over the phone. Very attentive to our needs and even suggested a better experience than the one I called about, which worked out better value for money! On the day the experience on the Belmond British Pullman was out of this world. Cannot wait to book again. Thank you so much.
I can't thank Lee enough for all his efforts and support in trying to get my holiday planned. Two years to arrange and save for only to be blown away by the coronavirus. Mulberry travel put my mind at rest about going solo to Venice on the Orient Express for a specific date, my first holiday in year's that in the end did not come to fruition. I take my hat off to Lee, Rob and Jade.
We asked Lee at Mulberry to arrange a bespoke holiday to Barbados and once again came up with the goods. Seamless trip, fabulous hotel, we all had a fantastic time. Couldn't recommend these guys highly enough! I've already set Lee next years challenge.
Would like to thank Rob for organising our holiday to see Andrea Bocelli in Sicily, we had a fantastic time, everything was first class, what a beautiful place Taormina is. It was a pleasure dealing with someone so knowledgable and I wouldn’t hesitate to recommend to others.