Website / Email Disclaimer
At Mulberry Travel we understand that every clients travel needs are individual, however we want to ensure that we supply you with the most up to date travel news and relevant exclusive experiences. That is why when it comes to protecting your privacy, we want to explain exactly what we do with your personal details.
For the purpose of the Data Protection Act 1998 (the Act), we, Mulberry Travel Ltd, are the Data Controller for this website (the “Site”).
- Your details are safe with us and we can guarantee that they will never be passed on to any individuals or organisations other than Mulberry Travel Ltd.
- In the first instance, your details are used in connection with your travel plans. They will be used to send invoices, receipts and documentation where appropriate.
- From time to time, we will send out exclusive offers and articles, which we feel, may interest you or be relevant to your previous travel plans. The more we know about you the more appropriate these will be, for example if you tell us you are not a great sailor then we will not be sending you details of cruises.
- If of course you wish to have no communication with us at all then as previously mentioned we will only contact you regarding your travel plans, however this could mean that your missing out on exclusive offers and once in a lifetime opportunities.
- If at any time you would like us to stop sending your emails or mail in the post, please let us know and we will stop immediately.
- We comply strictly with the terms of the Data Protection Act 1998.
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Data Protection & Privacy
We may collect the following information about you
- Information that you provide in order to make a travel booking or purchase any other services via this Site
- Information you provide in order to enter a competition or promotion via this Site, complete a survey, or if you
report a problem with this Site
- If we ask you for your contact details for future marketing use, although you have the option to opt-out of such use.
- Details of transactions you carry out through this Site and of the fulfilment of your bookings.
- Details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required
for our own purposes or otherwise, and the resources that you access.
- If you contact us, we may keep a record of your email or other correspondence.
We use information held about you in the following ways
- To carry out our obligations arising in connection with any contracts entered into between you and us, or between
you and a third party supplier. The data that we collect from you may be transferred to, and stored at, a destination
outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA that work
for us or for any of our suppliers (e.g. Airlines, hoteliers, etc.). By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated
- To ensure that content from our Site is presented in the most effective manner for you and for your computer.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- To provide you with information and offers that we or selected third parties feel may interest you.
Disclosure of your information
We may disclose your personal information to any member of the Freedom Travel Group, which means the Group’s
subsidiaries, the ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006,
to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and
other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit)
and to relevant third parties for the purpose of fraud protection and credit risk reduction.
Your rights & access to your personal data
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before
collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any
third party for such purposes. You can exercise your right to prevent such processing by ticking/unticking certain boxes on
the forms we use to collect your data. You can also exercise the right at any time by writing to:
The Data Controller, Mulberry Travel Ltd, The Steam Mill, Steam Mill Street, Chester, CH3 5AN
The Data Protection Act 1998 gives you the right to check that your personal data is being processed lawfully (“subject
access right”). Your subject access right can be exercised in accordance with the Act. Any subject access request must be
made in writing to the above address, and may be subject to a fee of £10 to meet our costs in providing you with details
of any personal data we hold about you.
Our site contains links to and from the websites of our principals, suppliers, advertisers and other third parties. If you
follow a link to any of these other websites, please note that these websites have their own privacy policies and that we
do not accept any responsibility or liability for these policies or for these 3 rd party websites. Please check these policies
before you submit any personal data to these websites.
Mulberry arranged a very good package answering our specific requirements. Hotels were excellent, and travel efficiently organised, including transfers. This the second time we have used them; both tours have been excellent.
Having booked 3 journeys on the Belmond Northern Belle Train with you, we have always received a first class service from Mr Lee Higgins. His communication with us has meant that we haven't had to worry about anything and Lee hasn't failed us yet. On our very first trip on the Belmond Northern Belle Train, Lee managed to get us two tickets whereas other travel agents couldn't be bothered and go that extra mile to do so. Well Done Lee and Mulberry Travel.
Found us exactly what we were looking for and provided excellent organisation and service
First class experience throughout but crucial when things started to unravel due to a potential terrorist threat in Calais they sorted everything out, gave us an extra nights accommodation and final day travel tickets so that our holiday was complete. That is what I call service.
I spoke to Lee at Mulberry Travel to arrange a special trip to Paris for my wife's birthday. Service received was exceptional. Not only did he make the booking, but, made several very good suggestions/recommendations to enhance the time when we are there. Always helpful & polite & I would thoroughly recommend Mulberry Travel to anyone booking their next break.
"Polite, responsive, knowledgable "
We were made to feel "special" from the moment we checked in. The staff were wonderful, approachable and friendly and we felt we made a connection with them. No mean feat when working under pressure and in a confined space. This was a once in a lifetime experience and I would highly recommend a journey on the Orient Express. We met some interesting people which made the experience even more special. I will never forget the experience of dancing to Bob Marley (but not as you know it) on thenOrient Express. Thank you to the excellent pianist who adapted the music to fit the ambiance of the Orient Express.
We appreciated the Incredible travel insights and support Mulberry Travel offered my husband and I in planning a recent tour of Europe. We live in the U. S, and Lee and Rob were amazing at suggesting lovely properties to stay in all along the way. Additionally they were very helpful to identify our best modes of travel through four countries during July and August, 2017. The musical venues, tours and cultural events they helped us select will never be forgotten. We are novice travelers and we were able to call upon them for assistance as well during our holiday to smooth out any problems we encountered. I cannot say enough about how much we appreciated their expertise! We will absolutely use Mulberry travel again. Jill and Philip
From start to finish everything was absolutely seamless. We we so well looked after for the whole trip. We had a fantastic time. it was especially nice knowing that we had a point of contact at Mulberry to help us. Mulberry were always on hand to assist and answer any questions.
We had planned to trip of a lifetime to attend Andre Bocelli's concert in Tuscanny. We booked the VIP package. Although our BA flight was delayed our driver was waiting for us at Pisa airport. Our hotel was excellent, in the centre of the centre in Florence. Unfortunately I had lost my credit cards on the outward journey. After phoning the banks I contacted Mulberry Travel. They were most helpful and tracked my wallet down to Pisa airport lost properties. On the day of the concert we were picked up on time by our driver and taken to the pre-concert dinner.. This was very enjoyable with many courses of delicious Tuscan dishes and plentiful Italian wine. After dinner our driver was waiting to transfer us to Treatro Del Silenzio for the concert. This was truly amazing spectacle. Many wonderful singers and dancers. A Haitian children's choir and a snow tiger no less. Memories to last a lifetime. When the concert finished our driver was waiting to return us to the hotel. On our last day our driver arrived on time to transport us to Pisa airport. A fantastic trip very well organised and any problem was quickly and efficiently handled by Mulberry travel staff.
Great communication. fast response. trip went with out a hitch
Made a dream come true.
It took the pressure off having to think of the final details when you go to a concert.
Took care of all the details from beginning to end for a wonderful worry-free break
Working with an unknown travel is always a bit of a risk. Not knowing my likes, dislikes, nuances etc. Can sometimes lead to disaster. Not with Mulberry. My agent Lee was on top of everything from the get go. Notwithstanding the time difference between Toronto, Canada and London, Lee and I were able to maintain timely correspondence by telephone or email. It was a pleasure working with Lee and I wouldn'T hesitate to recommend Mulberry in the future.
Superb holiday. The hotel was excellent. The drivers were prompt and extremely helpful. Loved the concert.
Our trip was perfectly organised. Limousine drivers very knowledgable punctual and spoke good English. TheHotel was perfectly positioned and the staff were helpful and friendly couldn't have asked for a better place to stay. The concert was spectacular! Wouldn't hesitate to recommend Mulberry Travel again.
Thank you Mulberry Travel! Our recent trip on the Orient Express from London to Verona to see the Aida opera was a success from start to finish. The train journey was so enjoyable with a wonderful welcome from staff, great food and evening singing at the piano bar. The Due Tore hotel was palatial and in a perfect location. All transfers were perfect and on time. We had such a wonderful experience we want to go back.