Important Customer Information following the collapse of Thomas Cook Group

Important-Information-for-customers

Due to the collapse of Thomas Cook Group which unfortunately included our principle the Freedom Travel Group, Mulberry Travel are now part of The Midcounties Co-operative Travel Consortium with a new ABTA membership number of P#### and approved ATOL bond 6053. This means we can continue to offer package holidays and trips with the same level of financial protection to our clients.

Clients with ongoing arrangements booked with us can rest assured that they are 100% financially protected by either the ATOL scheme or via the ABTA bonding scheme. Please read the relevant paragraph to understand the process whereby your arrangements are protected.

ATOL Bonded Packages

Bonded under ATOL certificate 6042

This makes up the large majority of our clients bookings. The CAA who control the ATOL scheme have placed all these bookings with Hays Travel for fulfillment under their ATOL number 5534. We will continue to act as your agent and all arrangements you have made with us will be realised as agreed, at the same cost to you and with the full protection of their ATOL bond from now until you return safely back to the UK.

Bonded under another Tour Operator ATOL certificate

Clients with this type of package will be unaffected by the collapse of Freedom Travel Group as Mulberry Travel acted as your agent on behalf of another Tour Operator and their ATOL certificate continues to offer you full protection on your holiday. Balance payments need to be made as normal and we will issue travel documents from the Tour Operator as normal.

ABTA Bonded Packages

We have a small number of clients who have arrangements which had no flight element and so therefore were not ATOL bonded. These bookings have the financial protection of the ABTA bond scheme which offers 100% financial protection on your arrangements. Unfortunately, the process protecting you involves obtaining a refund of whatever you’ve paid so far for your trip. We have agreements in place with most of our ultimate travel suppliers to re-establish the booked arrangements at the same costs. We will be in touch with every client who has an ABTA package to assist them in claiming back their money and re-booking their arrangements at the same costs as originally agreed.

More information about this can be found at

Mulberry Travel

4.90 Average

73 Reviews

Graham Baker

We asked Lee at Mulberry to arrange a bespoke holiday to Barbados and once again came up with the goods. Seamless trip, fabulous hotel, we all had a fantastic time. Couldn't recommend these guys highly enough! I've already set Lee next years challenge.

Posted 3 months ago

Mr & Mrs Moss

Would like to thank Rob for organising our holiday to see Andrea Bocelli in Sicily, we had a fantastic time, everything was first class, what a beautiful place Taormina is. It was a pleasure dealing with someone so knowledgable and I wouldn’t hesitate to recommend to others.

Posted 4 months ago

Mr & Mrs Gray

Rob at Mulberry Travel is amazing, his attention to detail, professionalism and knowledge is outstanding and After his meticulous planning our New York trip was out of this world and simply wouldn’t have been the same without him, well done Rob and Mulberry travel and we look forward to the next few trips we have booked with you. Great Job!

Posted 4 months ago

Mrs Jeffrey

Mulberry Travel arranged a package taking us from Edinburgh to Gardone on Lake Garda then home on the Venice Simplon Orient Express to London. All elements of the trip exceeded our expectations. The Grand Hotel was luxurious and in a wonderful location on the lakeside and the private transfers were comfortable and punctual. The overnight travel on the train was an exciting adventure and a once on a lifetime experience. The service was exceptional as was the food. I am grateful to Jade at Mulberry Travel for organising this trip.

Posted 4 months ago

Mr & Mrs George

We found Mulberry Travel quite by accident and are so pleased we did. The friendly personal attention, high level of service and attention to detail provided by the lovely Jade, gave us one of the very best holidays we have ever had. Thank you so very much.

Posted 4 months ago

Mr & Mrs Illing

To celebrate our Golden Wedding Anniversay we decided to do something special and go on a trip on the Orient Express. Rob at Mulberry Travel handled all the reservations ie. Flight, private transfers, hotels and this special train. Everything ran very smoothly and we had a wonderful trip. Thank you to Rob and his team, we would book with them again.

Posted 4 months ago

Mr & Mrs Stevens

From start to finish, we were treated in a very professional and efficient manner. Rob was always at hand to guide us and to give advice when needed. The trip on the Orient Express and the stay in Venice was very important to us and as it was my wife’s special birthday, we wanted everything to go well - and it did! From the outset, my wife was presented with a special card outlining the trip and this proved to be her Christmas present! And what a present. Highly recommended. All the arrangements were first class and couldn’t be faulted. The Orient Express exceeded our expectations and the Liassidi Palace in Venice was a brilliant choice of hotel. Couldn’t have been better. We were so pleased with all the arrangements that we have asked Mulberry to put together s bespoke itinerary for us to NZ next year. Thanks Rob - you are a star!

Posted 4 months ago

Mrs Bradbury

We were very pleased with the travel plans and arrangements. Mulberry kept in contact when we encountered a little hiccup with an unforeseen issue. Well done

Posted 4 months ago

Lisa Ley

We had an amazing package booked with Rob to see Andrea Bocelli in Tuscany with 3 nights in Florence. Everything was planned with precision and first class. What really impressed is though was how Rob was able to help us when everything went wrong due to a prolonged summer storm. The concert was postponed to the evening of the day we were due to fly back and even though it was a Sunday, he was able to sort us out. He kept in constant contact with us any many other disappointed clients to make sure that everything could be re-arranged at the lowest extra cost possible for those who wanted to stay the extra day.

Posted 6 months ago

Mrs J Panes

From our initial phone call Jade was efficient, friendly and professional. She listened carefully to our requirements and was then able to create the trip of a lifetime for us. From the Belmont Pullman at Victoria, to the Orient Express and on to Verona and our fabulous VIP opera experience at Carmen, not to mention the superb Hotel du Torri everything was of the highest standard and very well organized. This really was a trip of a lifetime and one that we will certainly never forget! Thank you Jade and Mulberry Travel!

Posted 6 months ago

Mr Amey

Great to deal with from start to finish and managed to accommodate everything we wanted. Highly recommend!

Posted 6 months ago

Mr & Mrs Farrell

From the moment we checked in at Victoria Station to the moment we flew home we could not ask for a better service that you provided. Our heartfelt thanks go to Rob and his team who made my wife's surprise birthday trip a magical moment in our lives. Once again thank you.

Posted 6 months ago

Anonymous

They went from infinity to beyond to give me a fantastic memorable holiday

Posted 6 months ago

Dr Willbe

Quick, efficient and thorough - what more do you want?

Posted 6 months ago

Mr & Mrs Kerridge

I wanted something special to celebrate my wife's 50th Birthday. I knew it had to be the Orient Express. I spoke to Jade, who was absolutely amazing. She discussed the route, where we were going to set off from. Jade booked us a wonderful hotel in Verona. Absolutely amazing. Jade walked me through everything, the whole process and also kept in touch to make sure everything was in place. On my return I received an email from Jade just checking everything had gone according to plan. I have to say choosing Mulberry Travel was the best decision I ever made and dealing with Jade was perfect. Thank you for making this special trip, just that extra special.

Posted 7 months ago

Mr & Mrs Milburn

Jade at Mulberry Travel understood exactly the type of multi destination trip we wanted and she created a tailor made holiday itinerary encompassing everything we requested. The travel arrangements went exactly to plan with no hiccups and the hotels were excellent. We will definitely be asking her to organise our next big trip away. .

Posted 7 months ago

Miss Valentine

What an amazing trip on the Venice Simplon Orient Express to Venice. From the moment of check in at Victoria station to arrival back at London Gatwick, everything ran smoothly. Not a care about tickets, transport, passports, luggage, meals. And what utter luxury! A wonderful way to celebrate a special birthday.

Posted 8 months ago

Mrs Williams

My friend and I enjoyed a wonderful time on the Orient Express which exceeded our expectations in every way. The 3 night Venice stay arranged by Mulberry Travel was a perfect end to a memorable trip. Everything went as planned with faultless connections. The only disappointment was the weather on one day in Venice and we can’t point the finger at Mulberry for that! A magical experience will be had by anyone contemplating this sort of holiday.

Posted 8 months ago

Mr & Mrs Wheeler

Many thanks Rob for making all the arrangements for our recent visit to Venice everything went according to plan. The trip on the Venice Orient Express was a fantastic and memorable experience and we thoroughly enjoyed our time in Venice Thanks again for your help and advice

Posted 9 months ago

Anonymous

Arrangements were well made. Unfortunate incident in that we were not met at the airport for sometime. Also, the transfer between hotel and station took us to the wrong one, but this was sorted and Rob has apologised and given us a generous refund and his sincere apologies We would recommend the travel company to family and friends and good value for money

Posted 9 months ago

Mr & Mrs Thomas

Our trip to Venice and return on the Orient Express was superbly organised by Rob at Mulberry Travel. Everything ran like clockwork and the service from start to finish was first class.

Posted 9 months ago