Following the uncertainty that has surrounded the travel industry during the COVID-19 Global Pandemic, we want to reassure future clients to Book With Confidence when choosing Mulberry Travel to arrange your holiday and travel plans.
We want our clients to know that your holiday will be 100% financially protected from the moment you pay a deposit to secure your booking with us.
Here’s why:
Travel Trust Association
Mulberry Travel Ltd is a member of the Travel Trust Association(TTA), membership number Q8318.
The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection. Every penny that you pay us is protected by the Travel Trust Association.
All members of the Travel Trust Association have to abide by the members Code of Conduct. This is to ensure that customers receive the best possible service. It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of Mulberry Travel financially fail or cease trading.
All client money is deposited directly into our client Trust Account supervised by an appointed professional Trustee. Both Mulberry Travel and the Trustee are required to authorise payments from the Trust Account. These ringfenced client monies are further protected by financial guarantee from the Travel Trust Association. Further information on the Travel Trust Association and how you are 100% financially protected when you buy from a TTA member can be found HERE.
ATOL Protection
In addition, our flight-inclusive packages also have protection under the ATOL scheme.
Book With Confidence – Book With Mulberry Travel
It is important to us that our clients know when you book with Mulberry Travel, not only will you receive an exceptional level of customer service and care, but your money will be in safe hands too.
If you have any specific questions on how your holiday/travel will be financially protected when you book with Mulberry Travel, please contact us.
Your financial protection begins from the moment you pay a deposit or make a payment towards your booking. Client funds are protected through Mulberry Travel’s Travel Trust Association membership, with additional ATOL protection applying to eligible flight-inclusive packages.
The Travel Trust Association protects client money paid to Mulberry Travel, while ATOL protection specifically applies to qualifying flight-inclusive holidays. Together, they provide an additional level of reassurance when arranging travel.
A trust account helps ensure client funds are held separately and protected rather than being treated as standard company operating funds. This structure adds an extra layer of security for customers booking future travel arrangements.
Yes. Tailor-made holidays, luxury rail journeys, cruises and multi-part itineraries can still benefit from financial protection arrangements where applicable. Mulberry Travel can explain how protection applies to your specific booking before you travel.
Mulberry Travel can explain exactly how financial protection applies to your itinerary, including which parts fall under TTA or ATOL arrangements and any supplier-specific protections connected to your booking.
Many travellers now pay closer attention to how travel companies protect customer funds, particularly for higher-value or long-haul trips booked well in advance. Clear financial protection arrangements provide greater reassurance when planning future travel.
Booking through a specialist can simplify both planning and protection, particularly for complex itineraries involving flights, hotels, cruises, rail journeys and transfers. It also means there is one point of contact if plans need to change.
Sasha, our agent, compiled a wonderful and exceptionally well thought out trip to Paris to catch the Venice Simplon Orient Express to Istanbul and a short stay in Istanbul afterwards. Everything was perfect; from the proposed hotels in Paris and Istanbul, to the transfers between airports and hotels. Sasha listened to everything we wanted to experience and delivered above our expectations, with exemplary and timely communications. Altogether, we thoroughly recommend Mulberry Travel.
Posted 6 days ago
Andy Williamson
just wanted to say thank you for all your help booking the Grand National trip aboard the British Pullman.
We all had a wonderful day and everything was organised so well. They arranged reserved seating on the coach transfers for us and my wife managed the whole day despite her cancer, such was the care taken.
Posted 1 month ago
Maggie
Dear Lee and all the Mulberry Travel Team,
We just wanted to thank you for organising such a wonderful trip to the Prix de l’Arc de Triomphe. Everything ran so smoothly from start to finish.
The Hotel Mayfair was absolutely perfect for us, comfortable, elegant, and ideally located. The drivers throughout the weekend and for our airport transfers were excellent, especially Riswan, who drove us to and from the races. He was not only professional but also a wonderful guide, sharing his enthusiasm and knowledge of Paris and France, which really added to the experience.
Attending the Arc itself was something we had wanted to do for many years, and we’re so glad to have finally experienced it.
Thank you again to you and your team for arranging everything so beautifully. You took all the stress out of the trip for us and we are very grateful. It truly was a memorable weekend.
Warm regards,
Maggie, Richard & Eleanor
Posted 8 months ago
H. Ware
I cannot recommend Sasha at Mulberry Travel highly enough. Her exemplary service, talent at curating trips and attention to detail as well as support while you travel is unsurpassed. I continue to use Sasha for my travel and have recommended her to friends and colleagues.
Posted 8 months ago
Anonymous
Sasha and her colleagues did a fantastic job helping organising our honeymoon, arranging everything; sorting the flights and transfers and picking the hotels for the two centre trip to Verona and Lake Garda that we wanted. Everything went smoothly from the flights, the transfers from Verona airport to the hotel in Verona, between Verona and Sirmione and the return to the airport, the hotels and the Opera (which was a highlight).
Posted 10 months ago
Thiona McQuiston
Dear Sasha thank you for organising our trip to Florence to take in the Andrea Bocelli Teatro del Silenzio concert at Lajatico it was amazing as was your organisation of the trip. We had a wonderful time all thanks to you Andrea, Placido and the other guests. I would have no hesitation in booking with you in the future. Kind regards Thiona
Posted 10 months ago
Anonymous
This was our first trip with a tour group It was a wonderful experience The hotel accommodations were perfect The dinner experience was wonderful Our driver to the event was great We can’t say enough about this wonderful trip Very organized
Posted 10 months ago
Mr & Mrs Gray
Exceptional company who are responsive at all times .Outstanding communication and all arrangements were perfect
Posted 10 months ago
Wendy Taylor
We have just returned from seeing Andrea Bocelli in Italy. The whole trip was organised by Mulberry Travel. I cant recommend them highly enough. They organised everything from flights to transfers to accommodation and also tickets for the concert. Everything ran seamlessly. The Hotel L'Orologia in Florence was one if their recommendations. It was beautiful and centrally situated on a lovely piazza. Transfers to and from the airport and the concert ran like clockwork.
I will certainly be booking with Mulberry Travel again for any trips. It took the worry out of organising myself which I would normally do.
Posted 10 months ago
Jane Stonehouse
Sasha and Mollie were fantastic from the initial enquiry to the final plans .
Every aspect of the trip was amazing and the Concert was truly amazing !
I cannot praise Mulberry Travel enough . A wonderful trip ! Thank you 😊
Posted 10 months ago
Richard Goodenough
We booked the British Pullman for my wife’s birthday and Mollie Ellis your Consultant could not have done more for us. She answered any questions that I had and kept in touch from the initial booking through to our day out to Bath.
We had a fantastic day and I will certainly book through Mollie and Mulberry travel in the future.
Posted 10 months ago
Robert Hawkins
We contacted Mulberry Travel to enquire about a 2025 Monaco F1 package as we could find nothing that suited us in Australia.
Sasha was incredible and put together a wonderful package for us. The whole booking process was so easy and we were kept informed every step of the way.
Our trip leaves us with fantastic memories.
Thankyou Sasha and Mulberry Travel.
We certainly recommend this company to anyone in UK or Australia
Posted 11 months ago
Nick Phillips
I recently booked a cruise to include tickets to Monaco Grand Prix for a special birthday surprise. Sasha contacted me via email so as not to spoil the surprise. This attention to detail continued along with timely correspondance throughout the whole planning period. The cruise was a great success but the hotel recommendations and even private hire transfers from airport, hotel and cruise port were all part of the very professional service and nothing was too much trouble. I would happily recommend Mulberry Travel to friends and family and will definitely use their services again. Thank you.
Posted 1 year ago
Anonymous
Fantastic service, before, dueing and after by the team
Posted 1 year ago
Hilary Ware
Sasha has been the most amazing partner in planning and arranging travel. Her care, responsiveness and creativity is outstanding. I am deeply appreciative of all she has done and look forward to planning future trips with Sasha.
Posted 1 year ago
Siobhan O'Shea
Thank you Lee for organising our trip so well. So professional, organised, proactive and helpful. It was a wonderful trip and we will certainly recommend Mulberry Travel to friends and family.
Posted 1 year ago
Neil Sheridan
Thank you, Mulberry Travel, for putting together an amazing trip to celebrate our 20th wedding anniversary to Venice, returning to London via Paris on the iconic and timeless Venice-Simplon Orient Express. Big thanks to Mollie and Sasha in particular for all their efforts to make it such a memorable experience.
Posted 1 year ago
Carl
Mollie, put together a surprise trip for my wife's 50th on the Orient Express to Venice. The whole process was organised and delivered to perfection. Highly recommed their services.
Posted 1 year ago
Amanda Brooker
We unfortunately had a 9 hour delay on the Orient Express and I cannot commend enough Mulberry Travel and in particular Sasha who was in constant communication with us informing and reassuring us along the way. Excellent company.
Posted 1 year ago
Jim Scott
The service rexceived from Mulberry Travel from booking to the lead up to the trip was freindly, seamlessly and efficient taking all the worry out of the process. Many thanks.
Posted 1 year ago
Anita Jones
Booked a holiday on the Orient Express to Venicewith the lovely Sasha she sorted everything for us all we had to do was select the Hotel we wanted to stay in Venice for 3 nights . Nothing was to much trouble and answered any question we had very quickly ... would highly recommend Mulberry Travel to book holidays and so glad we came across them. Thank you all again for your help in booking us a fantastic holiday.
