My husband tells me that I don't usually "gush" about much as I can be quite critical.
However,I have not stopped "gushing" about the service I have received from Mulberry Travel
From the initial contact with Sasha, seeking a price for a package to the Monaco Grand Prix, to the end of the holiday, the service and attention to detail has been second to none.
Sasha carefully took details of my requirements, being that I wanted a complete package as a Pearl Wedding anniversary present for my husband.
She quickly provided an excellent itinerary which included flights,all transfers and a 2 night, 5* hotel stay in Barcelona prior to a 5 night cruise on the Azamara Pursuit ship. In addition, tickets to the Grand Prix in Monaco (Grandstand K, facing the marina) were included.
The cost of the package was very competitive and I so didn't delay in making a booking.
Sasha promptly issued a full itinerary and advised that as flight times weren't available at the time of booking, she informed me that she would contact me as soon as they were available; this duly occurred, offering the opportunity to book seats with extra leg room for an extra cost. I did this and an electronic confirmation of this was quickly issued.
Sasha also asked if transfers to the Grand Prix were required - they were - so she told me she would be in touch again once these were available.
A few weeks passed and I was pleased when Sasha contacted me to say that the transfers were now available. I purchased them and this was again confirmed by email.
Time passed until the final invoice payment was required.This was made via the Mulberry Travel secure payment process after which confirmation of receipt was issued.
I was also advised that travel documents would be sent via the post when available and my address was rechecked.
I was really surprised and very pleased to receive my documents altogether in a wallet. All appropriate flight tickets along with boarding passes, hotel and taxi vouchers were included in addition to the all important Grand Prix tickets.
As I had NEVER received documents for a holiday from any other company in this way, I contacted Sasha, just to clarify that I had, indeed, got everything I needed for this special holiday. She assured me that everything was there and all we needed to do was turn up on the day! She also asked me to let her know how the holiday was once we returned.
This,I feel, is excellent, especially for possibly older customers who are likely to feel assured they have everything to hand when going on holiday.
What a superb level of customer care!
The holiday was seamless from arriving at Manchester Airport, being picked up to take us to the hotel, picking us up to take us to the cruise terminal, cruise check in, and return taxi to the airport.
I couldn't fault it at all!
The Ohla Hotel in Barcelona is a 5* hotel, in a central location.
For future Mulberry Travel guests, we found the service there exceptional, the room a little quirky and well appointed and the breakfast very good.There is a beautiful Michelin 1* restaurant and we treated ourselves to a meal there. Nothing was too much trouble.
We stayed on the Azamara Pursuit ship. This was a "boutique " ship , small in size. It was an extremely comfortable, well-appointed ship with possibly the best food we have ever had on a cruise.
Our inside, midship stateroom - 7066 - was conveniently located, well appointed and quiet.
The service on the ship is attentive without being intrusive. The entertainment wasn't the best, but a White Night deck party was lovely. The food on that night was exceptional with lobster, t-bone lamb, succulent beef, fresh fish and salads.
Dessert lovers are spoiled on the Pursuit!
The Grand Prix day was excellent. The transfer to Monaco was quick, with a tour guide who gave relevant information. The walk to the race venue was quick and easy and the organisation around the event was excellent. Food and drink, unexpectedly, was not expensive given the luxurious location.
When we returned from our holiday, I received a Welcome Home email to ask how the holiday went.
I phoned Sasha and we chatted about it. She really seemed genuinely interested and pleased that we had had a brilliant time.
I cannot praise Sasha enough for her professional, personal, attentive and exceptional service and would most definitely contact her again to arrange future holidays!
Brilliant!
