Important Customer Information following the collapse of Thomas Cook Group

Important-Information-for-customers

Due to the collapse of Thomas Cook Group which unfortunately included our principle the Freedom Travel Group, Mulberry Travel are now part of The Midcounties Co-operative Travel Consortium with a new ABTA membership number of P#### and approved ATOL bond 6053. This means we can continue to offer package holidays and trips with the same level of financial protection to our clients.

Clients with ongoing arrangements booked with us can rest assured that they are 100% financially protected by either the ATOL scheme or via the ABTA bonding scheme. Please read the relevant paragraph to understand the process whereby your arrangements are protected.

ATOL Bonded Packages

Bonded under ATOL certificate 6042

This makes up the large majority of our clients bookings. The CAA who control the ATOL scheme have placed all these bookings with Hays Travel for fulfillment under their ATOL number 5534. We will continue to act as your agent and all arrangements you have made with us will be realised as agreed, at the same cost to you and with the full protection of their ATOL bond from now until you return safely back to the UK.

Bonded under another Tour Operator ATOL certificate

Clients with this type of package will be unaffected by the collapse of Freedom Travel Group as Mulberry Travel acted as your agent on behalf of another Tour Operator and their ATOL certificate continues to offer you full protection on your holiday. Balance payments need to be made as normal and we will issue travel documents from the Tour Operator as normal.

ABTA Bonded Packages

We have a small number of clients who have arrangements which had no flight element and so therefore were not ATOL bonded. These bookings have the financial protection of the ABTA bond scheme which offers 100% financial protection on your arrangements. Unfortunately, the process protecting you involves obtaining a refund of whatever you’ve paid so far for your trip. We have agreements in place with most of our ultimate travel suppliers to re-establish the booked arrangements at the same costs. We will be in touch with every client who has an ABTA package to assist them in claiming back their money and re-booking their arrangements at the same costs as originally agreed.

More information about this can be found at

Experience Optimal Luxury At Orient Express Train

Are you planning an exotic and ultra-glamorous anniversary party for your beloved wife?

Or you are planning for a luxury trip to Venice this summer?

Whether its celebrating your special events or cherishing your marriage anniversary with all trend and style; booking a featured holiday pack for the world-famous, lavishing Orient Express will be the best thing to do. Thoroughly restored and highly maintained vintage carriages, alongside delicious foods, refreshing drinks, luxury onboard services, and stunning outside views; guests can experience the optimal level of lavishness during their trip to Venice.

Venice-Simplon Orient Express – Vintage Rail Travel With Loyalty & Lavishness

Launched initially as an ordinary train, running between Paris and Istanbul; the vintage Orient Express has now become synonymous with glamour, luxury, lavishness, and aristocratic lifestyle. Orient Express UK is more than just a train! Running between the UK to Venice, this train journey is something not everyone can afford. Travelling onboard this glorious and luxury vintage carriage gives you an unparalleled level of exotic, fascinating and aristocratic feeling.

Officially known as Venice-Simplon Orient Express (VSOE); this vintage train takes the route between London and Venice, for offering passengers an optimal and unrivalled level of luxury and upper-class services throughout the trip. Orient Express is now privately owned and controlled by Venice Simplon Orient Express (VSOE) Limited. These trains are all designed with the well-maintained and classically restored train coaches; originating from the old epoch of the 1920s, 30s, and 50s.

VSOE starts its journey from London and slowly moves towards Paris, and finally concluding its trip to Venice. It runs approximately once in a week, from March to November, every year. Less often; the Orient Express Train also travels to other historic cities like Rome, Krakow, Prague, Budapest, and Istanbul. It covers the entire European continent; offering travellers breathtaking views of the European lifestyle, alongside delectable food, posh services, and luxury rail experience.

Making Of Orient Express

The European version of VSOE is made up of the time-honoured, 1920s sleeping-cars which add to the beauty of this classic carriage. The train, during its tour, cut across all the leading European countries including France, Germany, and many other Eastern countries; giving guests an unparalleled view of both modern and old Europe. The car consists of some exotic features like a bar car, dining cars, baggage storage cars, and much more for the guests. Apart from these amenities; the classic rail carriage also entails some lavishing other features like:

  • Archetypal car for baggage
  • Sleeping cars and coaches
  • A fine-dine car and restaurant coach
  • Couchette cars
  • A champagne bar

Book your featured holiday package for oriental express now at Mulberry Travel! To find out the best deals, visit our website https://www.mulberrytravel.com/ now!

Venice Simplon Orient Express – 6 Things You Must Know

The original Venice Simplon-Orient-Express ran in between 1883 and 2009. In its halcyon days, Orient Express was the most popular and luxurious train to run in Europe. With glamorous routes, delectable foods, and unparalleled luxury, the train was one of the most popular carriages of its time. However, with exceptional services; its name became permanently associated with luxury, glamour, stratagem, and even murder!

However, keeping past aside, the tradition of Venice Simplon Orient Express – providing guests the optimal level of luxury still lives on with; running across various locations of the European continents. The Venice Simplon-Orient-Express or VSOE makes weekly luxury journeys all across Europe, offering deluxe suites, gourmet meals, refreshing drinks, private overnight cabins, bar car, and dining cars, and highly professional staffs.

Within its wonderfully architected and restored historical train carriages; you can take a signature trip of 36-hours from London to Venice and experience the most lavishing train journey of your life (if you can afford it)! If you are actually planning a holiday in Venice and want to book Orient Express in advance; here’re some interesting facts you should keep in mind always.

Things To Know About Orient Express

Find out everything about this luxury train before you fire up your rail journey and cross a host of luxury European destinations aboard the Venice Simplon-Orient-Express Train.

  • Smoking is completely prohibited when you are onboard! In order to meet with the Italian and other European regulations; smoking has been completely banned on board the Orient Express train.
  • You have to maintain a specific dress code while on board Orient Express Venice. You can’t be overdressed. Men have to be dressed in suits and women in smart attires for dinner. Jeans is entirely banned on the train. For daytime and excursions; casual and comfortable outfits are recommended.
  • The staffs of the train only speak some particular languages like French, English, and Italian while on board the continental train.
  • Prices for each segment of the train are pre-quoted. However, you are still recommended to have a small number of Euro for any further purchases. Most of the major currencies alongside travellers’ cheques, Euro Cheques, and all credit cards including MasterCard, Visa, Diners Club, American Express, and JCB cards are acceptable on the train.
  • There are some restrictions regarding luggage and baggage of the passengers, due to space deficiency. One piece of handbag and one overnight bag or suit carrier will be placed in your cabin, and one suitcase will be stored in the baggage car. It will remain inaccessible until the journey ends.

Trips on the vintage Orient Express train can last from one to multiple days. However, the traditional route from London to Venice usually takes two days.

Crystal Expedition Cruises Announces Northeast Passage Voyage

CRYSTAL ENDEAVOR TO TRANSIT NORTHEAST PASSAGE IN 2021

Crystal Expedition Cruises’ luxury yacht, Crystal Endeavor, will travel a route that has captivated travellers for centuries when she embarks from Anadyr, Russia for Tromsø, Norway on 18 August 2021. On the 28-night expedition, the 200-guest, German-built vessel will visit some of the world’s most remote islands, archipelagos and coastlines, allowing adventurous guests to explore terrain few others ever have all in luxurious comfort.  

“The Northeast Passage is precisely the type of bold expedition for which Crystal Endeavor is designed, with her PC6 designation and the ability to manoeuvre through medium first-year ice, offshore dynamic positioning, zodiacs and virtually all other gear necessary for such intrepid exploration,” said Tom Wolber, president & CEO of Crystal. “In addition to these technical amenities, she’ll accommodate guests in the highest standard of comfort and luxury, even as they travel to the most remote destinations.”

The voyage departs 18 August 2021 and will visit places that are only sparsely occupied since legendary polar explorer Nils A.E. Nordenskjöld first successfully made the passage in 1878-79. Before that time and since, polar bears, Arctic foxes, walruses, whales and hundreds of species of seabirds are the primary local residents in the region, which is a Russian-controlled trade route in the summer months. 

Highlighted destinations include:

  • UNESCO World Heritage Site Wrangel Island, one of the last known places on earth roamed by the woolly mammoth, with significant fossilised finds throughout the destination;
  • Franz Josef Land, which was once a Russian military watch-point thanks to its positioning in the Barents Sea and Arctic Ocean, now home to polar bears and numerous other wildlife;
  • The New Siberian Islands, which offers more archaeological discoveries, with sabre-tooth tiger bones and mammoth remains having been excavated, as well as what are believed to be tools used by Palaeolithic humans and the most northerly evidence of humans on earth;        
  • Severnaya Zemlya, the last charted archipelago on earth, only added to global maps in the early 20th century; and
  • Cape Chelyuskin on the Taimyr Peninsula, the northernmost point on any continental mainland. 

The voyage will also visit Murmansk, the largest city in the Arctic, and Russian Federation ports Provideniya; Cape Dezhnev & Uelen Village; Kolyuchin Island; Ayon Island; Medvezhiy Islands; Novaya Zemlya; Kanin Cape; Arkhangelsk; Solovetsky & Zayatsky Island, as well as Honningsvåg and the North Cape, Norway. En route, Crystal Endeavor will sail the East Siberian Sea, the White Sea, the Barents Sea and the Laptev Sea. Stops and shoreside access and activities will be largely dependent on weather and sea conditions. There will also be numerous opportunities for zodiac landings and navigation of ice floes and other rugged and fascinating pursuits. On board, expedition guides, scientists and destination experts will further illuminate the journey with engaging presentations and seminars focusing on the unique nature and history of the region. 

Guests on the Northeast Passage journey will enjoy one-night pre-cruise hotel accommodations in Anchorage and a flight transfer to Anadyr on embarkation day.

The Northeast Passage itinerary, which sails from 18 August to 15 September 2021, will first open for booking for Crystal Society members on 20 February 2019, and to the public on 13 March 2019 

The itineraries for Crystal Endeavor’s inaugural season sail from August of 2020 through to January 2021, with voyages of 12 to 22 nights travelling far off the beaten path of traditional cruise routes. The ship’s maiden voyage on 10 August 2020 from Tokyo will be a round-trip 17-night Russian Far East Expedition. These voyages are rich with discovery and will explore the cultural and bio-diversity of Japan and the Russian Far East; Indonesia, Borneo and the Philippines; New Zealand and Tasmania; Australia and the Great Barrier Reef; and Antarctica via the Ross Sea. 

At all times, Crystal Endeavor’s itineraries and visits are subject to the Captain’s discretion based on prevailing weather and ice conditions and government permits. Wildlife sightings and wilderness highlights on any itinerary cannot be guaranteed. 



Contact Us for More Information Or to Book

 
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Mulberry Travel gains ex-Dragon’s Den entrepreneur support

Former TV Dragons Den entrepreneur Theo Paphitis has given a business boost to luxury travel agency Mulberry Travel.

This came after staff at the Chester-based agent tweeted him about the company during ‘Small Business Sunday’.

It was one of six weekly winners to gain a re-tweet by Paphitis to his 500,000 Twitter followers.

Mulberry Travel has seen a rise in social media followers and an increase in business enquiries as a result.

They are also profiled on the #SBS website (www.theopaphitissbs.com) that is exclusive to all Small Business Sunday winners.

The weekly initiative, set up by Paphitis in 2010, supports small businesses throughout the UK.

Agency founder Lee Higgins said: “We’re delighted to win and it’s great to have support from Theo. We’re very much looking forward to meeting him.”

Paphitis added: “We’re thrilled to welcome new #SBS members every week and highlight just how important it is to support our small businesses here in the UK.

“My vision is that everyone who has ever won an #SBS re-tweet from me becomes part of a friendly club; like-minded individuals who can share successes and learnings. The website will also give a valuable profile to the winners chosen and I wish Mulberry Travel every success.”

Mulberry Travel

4.94 Average

126 Reviews

Anonymous

Sasha and her colleagues did a fantastic job helping organising our honeymoon, arranging everything; sorting the flights and transfers and picking the hotels for the two centre trip to Verona and Lake Garda that we wanted. Everything went smoothly from the flights, the transfers from Verona airport to the hotel in Verona, between Verona and Sirmione and the return to the airport, the hotels and the Opera (which was a highlight).

Posted 1 month ago

Thiona McQuiston

Dear Sasha thank you for organising our trip to Florence to take in the Andrea Bocelli Teatro del Silenzio concert at Lajatico it was amazing as was your organisation of the trip. We had a wonderful time all thanks to you Andrea, Placido and the other guests. I would have no hesitation in booking with you in the future. Kind regards Thiona

Posted 1 month ago

Anonymous

This was our first trip with a tour group It was a wonderful experience The hotel accommodations were perfect The dinner experience was wonderful Our driver to the event was great We can’t say enough about this wonderful trip Very organized

Posted 1 month ago

Mr & Mrs Gray

Exceptional company who are responsive at all times .Outstanding communication and all arrangements were perfect

Posted 1 month ago

Wendy Taylor

We have just returned from seeing Andrea Bocelli in Italy. The whole trip was organised by Mulberry Travel. I cant recommend them highly enough. They organised everything from flights to transfers to accommodation and also tickets for the concert. Everything ran seamlessly. The Hotel L'Orologia in Florence was one if their recommendations. It was beautiful and centrally situated on a lovely piazza. Transfers to and from the airport and the concert ran like clockwork. I will certainly be booking with Mulberry Travel again for any trips. It took the worry out of organising myself which I would normally do.

Posted 1 month ago

Jane Stonehouse

Sasha and Mollie were fantastic from the initial enquiry to the final plans . Every aspect of the trip was amazing and the Concert was truly amazing ! I cannot praise Mulberry Travel enough . A wonderful trip ! Thank you 😊

Posted 1 month ago

Richard Goodenough

We booked the British Pullman for my wife’s birthday and Mollie Ellis your Consultant could not have done more for us. She answered any questions that I had and kept in touch from the initial booking through to our day out to Bath. We had a fantastic day and I will certainly book through Mollie and Mulberry travel in the future.

Posted 2 months ago

Robert Hawkins

We contacted Mulberry Travel to enquire about a 2025 Monaco F1 package as we could find nothing that suited us in Australia. Sasha was incredible and put together a wonderful package for us. The whole booking process was so easy and we were kept informed every step of the way. Our trip leaves us with fantastic memories. Thankyou Sasha and Mulberry Travel. We certainly recommend this company to anyone in UK or Australia

Posted 2 months ago

Nick Phillips

I recently booked a cruise to include tickets to Monaco Grand Prix for a special birthday surprise. Sasha contacted me via email so as not to spoil the surprise. This attention to detail continued along with timely correspondance throughout the whole planning period. The cruise was a great success but the hotel recommendations and even private hire transfers from airport, hotel and cruise port were all part of the very professional service and nothing was too much trouble. I would happily recommend Mulberry Travel to friends and family and will definitely use their services again. Thank you.

Posted 3 months ago

Anonymous

Fantastic service, before, dueing and after by the team

Posted 3 months ago

Hilary Ware

Sasha has been the most amazing partner in planning and arranging travel. Her care, responsiveness and creativity is outstanding. I am deeply appreciative of all she has done and look forward to planning future trips with Sasha.

Posted 3 months ago

Siobhan O'Shea

Thank you Lee for organising our trip so well. So professional, organised, proactive and helpful. It was a wonderful trip and we will certainly recommend Mulberry Travel to friends and family.

Posted 3 months ago

Neil Sheridan

Thank you, Mulberry Travel, for putting together an amazing trip to celebrate our 20th wedding anniversary to Venice, returning to London via Paris on the iconic and timeless Venice-Simplon Orient Express. Big thanks to Mollie and Sasha in particular for all their efforts to make it such a memorable experience.

Posted 4 months ago

Carl

Mollie, put together a surprise trip for my wife's 50th on the Orient Express to Venice. The whole process was organised and delivered to perfection. Highly recommed their services.

Posted 4 months ago

Amanda Brooker

We unfortunately had a 9 hour delay on the Orient Express and I cannot commend enough Mulberry Travel and in particular Sasha who was in constant communication with us informing and reassuring us along the way. Excellent company.

Posted 9 months ago

Jim Scott

The service rexceived from Mulberry Travel from booking to the lead up to the trip was freindly, seamlessly and efficient taking all the worry out of the process. Many thanks.

Posted 10 months ago

Anita Jones

Booked a holiday on the Orient Express to Venicewith the lovely Sasha she sorted everything for us all we had to do was select the Hotel we wanted to stay in Venice for 3 nights . Nothing was to much trouble and answered any question we had very quickly ... would highly recommend Mulberry Travel to book holidays and so glad we came across them. Thank you all again for your help in booking us a fantastic holiday.

Posted 11 months ago

Fred Seymour

I recently travelled to Vienna and stayed in a five star hotel San Souci. After spending two days in Vienna my son and myself boarded the famous Orient Express train back to Paris and then onto London with Eurostar premium. The whole trip was organised by Mulberry Travel who arranged everything to perfection. I would recommend Mulberry travel to anyone. They took great care to ensure that we did not have any problems with our itinerary. The train ride on the Orient Express was in my opinion one of the best experiences of my life.

Posted 11 months ago

Hilary Ware

Sasha at Mulberry Travel was a delight to work with and she curated a trip of a lifetime. All the transport was seamless, the hotel was fantastic and the event was an event of a lifetime. I will definetly work with Mulberry Travel again.

Posted 1 year ago

Angela Wakefield

Wow is all I can say about the trip that Lee and his team organised for my husbands 70th birthday surprise , Andrea Bocelli in his home town Lajatico celebrating 30 years of performing. Florence was fabulous , Andrea Bocelli absolutely amazing , and Ed Sheeran “perfect”. Every bit of the trip was obviously planned and organised with great professionalism and everything went smoothly. I cannot recommend Lee his staff and Mulberry Travel enough I would have no hesitation in planning future trips with them . A BIG thank you , Angie

Posted 1 year ago

Wendy Krstenic

Fantastic service from Sasha and the team at Mulberry Travel, they sorted everything to fit our requirements to make a perfect holiday. Thank you again

Posted 1 year ago