Important Customer Information following the collapse of Thomas Cook Group

Important-Information-for-customers

Due to the collapse of Thomas Cook Group which unfortunately included our principle the Freedom Travel Group, Mulberry Travel are now part of The Midcounties Co-operative Travel Consortium with a new ABTA membership number of P#### and approved ATOL bond 6053. This means we can continue to offer package holidays and trips with the same level of financial protection to our clients.

Clients with ongoing arrangements booked with us can rest assured that they are 100% financially protected by either the ATOL scheme or via the ABTA bonding scheme. Please read the relevant paragraph to understand the process whereby your arrangements are protected.

ATOL Bonded Packages

Bonded under ATOL certificate 6042

This makes up the large majority of our clients bookings. The CAA who control the ATOL scheme have placed all these bookings with Hays Travel for fulfillment under their ATOL number 5534. We will continue to act as your agent and all arrangements you have made with us will be realised as agreed, at the same cost to you and with the full protection of their ATOL bond from now until you return safely back to the UK.

Bonded under another Tour Operator ATOL certificate

Clients with this type of package will be unaffected by the collapse of Freedom Travel Group as Mulberry Travel acted as your agent on behalf of another Tour Operator and their ATOL certificate continues to offer you full protection on your holiday. Balance payments need to be made as normal and we will issue travel documents from the Tour Operator as normal.

ABTA Bonded Packages

We have a small number of clients who have arrangements which had no flight element and so therefore were not ATOL bonded. These bookings have the financial protection of the ABTA bond scheme which offers 100% financial protection on your arrangements. Unfortunately, the process protecting you involves obtaining a refund of whatever you’ve paid so far for your trip. We have agreements in place with most of our ultimate travel suppliers to re-establish the booked arrangements at the same costs. We will be in touch with every client who has an ABTA package to assist them in claiming back their money and re-booking their arrangements at the same costs as originally agreed.

More information about this can be found at

Experience Optimal Luxury At Orient Express Train

Are you planning an exotic and ultra-glamorous anniversary party for your beloved wife?

Or you are planning for a luxury trip to Venice this summer?

Whether its celebrating your special events or cherishing your marriage anniversary with all trend and style; booking a featured holiday pack for the world-famous, lavishing Orient Express will be the best thing to do. Thoroughly restored and highly maintained vintage carriages, alongside delicious foods, refreshing drinks, luxury onboard services, and stunning outside views; guests can experience the optimal level of lavishness during their trip to Venice.

Venice-Simplon Orient Express – Vintage Rail Travel With Loyalty & Lavishness

Launched initially as an ordinary train, running between Paris and Istanbul; the vintage Orient Express has now become synonymous with glamour, luxury, lavishness, and aristocratic lifestyle. Orient Express UK is more than just a train! Running between the UK to Venice, this train journey is something not everyone can afford. Travelling onboard this glorious and luxury vintage carriage gives you an unparalleled level of exotic, fascinating and aristocratic feeling.

Officially known as Venice-Simplon Orient Express (VSOE); this vintage train takes the route between London and Venice, for offering passengers an optimal and unrivalled level of luxury and upper-class services throughout the trip. Orient Express is now privately owned and controlled by Venice Simplon Orient Express (VSOE) Limited. These trains are all designed with the well-maintained and classically restored train coaches; originating from the old epoch of the 1920s, 30s, and 50s.

VSOE starts its journey from London and slowly moves towards Paris, and finally concluding its trip to Venice. It runs approximately once in a week, from March to November, every year. Less often; the Orient Express Train also travels to other historic cities like Rome, Krakow, Prague, Budapest, and Istanbul. It covers the entire European continent; offering travellers breathtaking views of the European lifestyle, alongside delectable food, posh services, and luxury rail experience.

Making Of Orient Express

The European version of VSOE is made up of the time-honoured, 1920s sleeping-cars which add to the beauty of this classic carriage. The train, during its tour, cut across all the leading European countries including France, Germany, and many other Eastern countries; giving guests an unparalleled view of both modern and old Europe. The car consists of some exotic features like a bar car, dining cars, baggage storage cars, and much more for the guests. Apart from these amenities; the classic rail carriage also entails some lavishing other features like:

  • Archetypal car for baggage
  • Sleeping cars and coaches
  • A fine-dine car and restaurant coach
  • Couchette cars
  • A champagne bar

Book your featured holiday package for oriental express now at Mulberry Travel! To find out the best deals, visit our website https://www.mulberrytravel.com/ now!

Venice Simplon Orient Express – 6 Things You Must Know

The original Venice Simplon-Orient-Express ran in between 1883 and 2009. In its halcyon days, Orient Express was the most popular and luxurious train to run in Europe. With glamorous routes, delectable foods, and unparalleled luxury, the train was one of the most popular carriages of its time. However, with exceptional services; its name became permanently associated with luxury, glamour, stratagem, and even murder!

However, keeping past aside, the tradition of Venice Simplon Orient Express – providing guests the optimal level of luxury still lives on with; running across various locations of the European continents. The Venice Simplon-Orient-Express or VSOE makes weekly luxury journeys all across Europe, offering deluxe suites, gourmet meals, refreshing drinks, private overnight cabins, bar car, and dining cars, and highly professional staffs.

Within its wonderfully architected and restored historical train carriages; you can take a signature trip of 36-hours from London to Venice and experience the most lavishing train journey of your life (if you can afford it)! If you are actually planning a holiday in Venice and want to book Orient Express in advance; here’re some interesting facts you should keep in mind always.

Things To Know About Orient Express

Find out everything about this luxury train before you fire up your rail journey and cross a host of luxury European destinations aboard the Venice Simplon-Orient-Express Train.

  • Smoking is completely prohibited when you are onboard! In order to meet with the Italian and other European regulations; smoking has been completely banned on board the Orient Express train.
  • You have to maintain a specific dress code while on board Orient Express Venice. You can’t be overdressed. Men have to be dressed in suits and women in smart attires for dinner. Jeans is entirely banned on the train. For daytime and excursions; casual and comfortable outfits are recommended.
  • The staffs of the train only speak some particular languages like French, English, and Italian while on board the continental train.
  • Prices for each segment of the train are pre-quoted. However, you are still recommended to have a small number of Euro for any further purchases. Most of the major currencies alongside travellers’ cheques, Euro Cheques, and all credit cards including MasterCard, Visa, Diners Club, American Express, and JCB cards are acceptable on the train.
  • There are some restrictions regarding luggage and baggage of the passengers, due to space deficiency. One piece of handbag and one overnight bag or suit carrier will be placed in your cabin, and one suitcase will be stored in the baggage car. It will remain inaccessible until the journey ends.

Trips on the vintage Orient Express train can last from one to multiple days. However, the traditional route from London to Venice usually takes two days.

Crystal Expedition Cruises Announces Northeast Passage Voyage

CRYSTAL ENDEAVOR TO TRANSIT NORTHEAST PASSAGE IN 2021

Crystal Expedition Cruises’ luxury yacht, Crystal Endeavor, will travel a route that has captivated travellers for centuries when she embarks from Anadyr, Russia for Tromsø, Norway on 18 August 2021. On the 28-night expedition, the 200-guest, German-built vessel will visit some of the world’s most remote islands, archipelagos and coastlines, allowing adventurous guests to explore terrain few others ever have all in luxurious comfort.  

“The Northeast Passage is precisely the type of bold expedition for which Crystal Endeavor is designed, with her PC6 designation and the ability to manoeuvre through medium first-year ice, offshore dynamic positioning, zodiacs and virtually all other gear necessary for such intrepid exploration,” said Tom Wolber, president & CEO of Crystal. “In addition to these technical amenities, she’ll accommodate guests in the highest standard of comfort and luxury, even as they travel to the most remote destinations.”

The voyage departs 18 August 2021 and will visit places that are only sparsely occupied since legendary polar explorer Nils A.E. Nordenskjöld first successfully made the passage in 1878-79. Before that time and since, polar bears, Arctic foxes, walruses, whales and hundreds of species of seabirds are the primary local residents in the region, which is a Russian-controlled trade route in the summer months. 

Highlighted destinations include:

  • UNESCO World Heritage Site Wrangel Island, one of the last known places on earth roamed by the woolly mammoth, with significant fossilised finds throughout the destination;
  • Franz Josef Land, which was once a Russian military watch-point thanks to its positioning in the Barents Sea and Arctic Ocean, now home to polar bears and numerous other wildlife;
  • The New Siberian Islands, which offers more archaeological discoveries, with sabre-tooth tiger bones and mammoth remains having been excavated, as well as what are believed to be tools used by Palaeolithic humans and the most northerly evidence of humans on earth;        
  • Severnaya Zemlya, the last charted archipelago on earth, only added to global maps in the early 20th century; and
  • Cape Chelyuskin on the Taimyr Peninsula, the northernmost point on any continental mainland. 

The voyage will also visit Murmansk, the largest city in the Arctic, and Russian Federation ports Provideniya; Cape Dezhnev & Uelen Village; Kolyuchin Island; Ayon Island; Medvezhiy Islands; Novaya Zemlya; Kanin Cape; Arkhangelsk; Solovetsky & Zayatsky Island, as well as Honningsvåg and the North Cape, Norway. En route, Crystal Endeavor will sail the East Siberian Sea, the White Sea, the Barents Sea and the Laptev Sea. Stops and shoreside access and activities will be largely dependent on weather and sea conditions. There will also be numerous opportunities for zodiac landings and navigation of ice floes and other rugged and fascinating pursuits. On board, expedition guides, scientists and destination experts will further illuminate the journey with engaging presentations and seminars focusing on the unique nature and history of the region. 

Guests on the Northeast Passage journey will enjoy one-night pre-cruise hotel accommodations in Anchorage and a flight transfer to Anadyr on embarkation day.

The Northeast Passage itinerary, which sails from 18 August to 15 September 2021, will first open for booking for Crystal Society members on 20 February 2019, and to the public on 13 March 2019 

The itineraries for Crystal Endeavor’s inaugural season sail from August of 2020 through to January 2021, with voyages of 12 to 22 nights travelling far off the beaten path of traditional cruise routes. The ship’s maiden voyage on 10 August 2020 from Tokyo will be a round-trip 17-night Russian Far East Expedition. These voyages are rich with discovery and will explore the cultural and bio-diversity of Japan and the Russian Far East; Indonesia, Borneo and the Philippines; New Zealand and Tasmania; Australia and the Great Barrier Reef; and Antarctica via the Ross Sea. 

At all times, Crystal Endeavor’s itineraries and visits are subject to the Captain’s discretion based on prevailing weather and ice conditions and government permits. Wildlife sightings and wilderness highlights on any itinerary cannot be guaranteed. 



Contact Us for More Information Or to Book

 
Mulberry Travel Logo

Your Name (required)

Your Email (required)

Your Phone No

Your Message

Holiday-Contact-us

Mulberry Travel gains ex-Dragon’s Den entrepreneur support

Former TV Dragons Den entrepreneur Theo Paphitis has given a business boost to luxury travel agency Mulberry Travel.

This came after staff at the Chester-based agent tweeted him about the company during ‘Small Business Sunday’.

It was one of six weekly winners to gain a re-tweet by Paphitis to his 500,000 Twitter followers.

Mulberry Travel has seen a rise in social media followers and an increase in business enquiries as a result.

They are also profiled on the #SBS website (www.theopaphitissbs.com) that is exclusive to all Small Business Sunday winners.

The weekly initiative, set up by Paphitis in 2010, supports small businesses throughout the UK.

Agency founder Lee Higgins said: “We’re delighted to win and it’s great to have support from Theo. We’re very much looking forward to meeting him.”

Paphitis added: “We’re thrilled to welcome new #SBS members every week and highlight just how important it is to support our small businesses here in the UK.

“My vision is that everyone who has ever won an #SBS re-tweet from me becomes part of a friendly club; like-minded individuals who can share successes and learnings. The website will also give a valuable profile to the winners chosen and I wish Mulberry Travel every success.”

Mulberry Travel

4.91 Average

74 Reviews

Sue

I can't thank Lee enough for all his efforts and support in trying to get my holiday planned. Two years to arrange and save for only to be blown away by the coronavirus. Mulberry travel put my mind at rest about going solo to Venice on the Orient Express for a specific date, my first holiday in year's that in the end did not come to fruition. I take my hat off to Lee, Rob and Jade.

Posted 1 month ago

Graham Baker

We asked Lee at Mulberry to arrange a bespoke holiday to Barbados and once again came up with the goods. Seamless trip, fabulous hotel, we all had a fantastic time. Couldn't recommend these guys highly enough! I've already set Lee next years challenge.

Posted 8 months ago

Mr & Mrs Moss

Would like to thank Rob for organising our holiday to see Andrea Bocelli in Sicily, we had a fantastic time, everything was first class, what a beautiful place Taormina is. It was a pleasure dealing with someone so knowledgable and I wouldn’t hesitate to recommend to others.

Posted 9 months ago

Mr & Mrs Gray

Rob at Mulberry Travel is amazing, his attention to detail, professionalism and knowledge is outstanding and After his meticulous planning our New York trip was out of this world and simply wouldn’t have been the same without him, well done Rob and Mulberry travel and we look forward to the next few trips we have booked with you. Great Job!

Posted 9 months ago

Mrs Jeffrey

Mulberry Travel arranged a package taking us from Edinburgh to Gardone on Lake Garda then home on the Venice Simplon Orient Express to London. All elements of the trip exceeded our expectations. The Grand Hotel was luxurious and in a wonderful location on the lakeside and the private transfers were comfortable and punctual. The overnight travel on the train was an exciting adventure and a once on a lifetime experience. The service was exceptional as was the food. I am grateful to Jade at Mulberry Travel for organising this trip.

Posted 10 months ago

Mr & Mrs George

We found Mulberry Travel quite by accident and are so pleased we did. The friendly personal attention, high level of service and attention to detail provided by the lovely Jade, gave us one of the very best holidays we have ever had. Thank you so very much.

Posted 10 months ago

Mr & Mrs Illing

To celebrate our Golden Wedding Anniversay we decided to do something special and go on a trip on the Orient Express. Rob at Mulberry Travel handled all the reservations ie. Flight, private transfers, hotels and this special train. Everything ran very smoothly and we had a wonderful trip. Thank you to Rob and his team, we would book with them again.

Posted 10 months ago

Mr & Mrs Stevens

From start to finish, we were treated in a very professional and efficient manner. Rob was always at hand to guide us and to give advice when needed. The trip on the Orient Express and the stay in Venice was very important to us and as it was my wife’s special birthday, we wanted everything to go well - and it did! From the outset, my wife was presented with a special card outlining the trip and this proved to be her Christmas present! And what a present. Highly recommended. All the arrangements were first class and couldn’t be faulted. The Orient Express exceeded our expectations and the Liassidi Palace in Venice was a brilliant choice of hotel. Couldn’t have been better. We were so pleased with all the arrangements that we have asked Mulberry to put together s bespoke itinerary for us to NZ next year. Thanks Rob - you are a star!

Posted 10 months ago

Mrs Bradbury

We were very pleased with the travel plans and arrangements. Mulberry kept in contact when we encountered a little hiccup with an unforeseen issue. Well done

Posted 10 months ago

Lisa Ley

We had an amazing package booked with Rob to see Andrea Bocelli in Tuscany with 3 nights in Florence. Everything was planned with precision and first class. What really impressed is though was how Rob was able to help us when everything went wrong due to a prolonged summer storm. The concert was postponed to the evening of the day we were due to fly back and even though it was a Sunday, he was able to sort us out. He kept in constant contact with us any many other disappointed clients to make sure that everything could be re-arranged at the lowest extra cost possible for those who wanted to stay the extra day.

Posted 11 months ago

Mrs J Panes

From our initial phone call Jade was efficient, friendly and professional. She listened carefully to our requirements and was then able to create the trip of a lifetime for us. From the Belmont Pullman at Victoria, to the Orient Express and on to Verona and our fabulous VIP opera experience at Carmen, not to mention the superb Hotel du Torri everything was of the highest standard and very well organized. This really was a trip of a lifetime and one that we will certainly never forget! Thank you Jade and Mulberry Travel!

Posted 1 year ago

Mr Amey

Great to deal with from start to finish and managed to accommodate everything we wanted. Highly recommend!

Posted 1 year ago

Mr & Mrs Farrell

From the moment we checked in at Victoria Station to the moment we flew home we could not ask for a better service that you provided. Our heartfelt thanks go to Rob and his team who made my wife's surprise birthday trip a magical moment in our lives. Once again thank you.

Posted 1 year ago

Anonymous

They went from infinity to beyond to give me a fantastic memorable holiday

Posted 1 year ago

Dr Willbe

Quick, efficient and thorough - what more do you want?

Posted 1 year ago

Mr & Mrs Kerridge

I wanted something special to celebrate my wife's 50th Birthday. I knew it had to be the Orient Express. I spoke to Jade, who was absolutely amazing. She discussed the route, where we were going to set off from. Jade booked us a wonderful hotel in Verona. Absolutely amazing. Jade walked me through everything, the whole process and also kept in touch to make sure everything was in place. On my return I received an email from Jade just checking everything had gone according to plan. I have to say choosing Mulberry Travel was the best decision I ever made and dealing with Jade was perfect. Thank you for making this special trip, just that extra special.

Posted 1 year ago

Mr & Mrs Milburn

Jade at Mulberry Travel understood exactly the type of multi destination trip we wanted and she created a tailor made holiday itinerary encompassing everything we requested. The travel arrangements went exactly to plan with no hiccups and the hotels were excellent. We will definitely be asking her to organise our next big trip away. .

Posted 1 year ago

Miss Valentine

What an amazing trip on the Venice Simplon Orient Express to Venice. From the moment of check in at Victoria station to arrival back at London Gatwick, everything ran smoothly. Not a care about tickets, transport, passports, luggage, meals. And what utter luxury! A wonderful way to celebrate a special birthday.

Posted 1 year ago

Mrs Williams

My friend and I enjoyed a wonderful time on the Orient Express which exceeded our expectations in every way. The 3 night Venice stay arranged by Mulberry Travel was a perfect end to a memorable trip. Everything went as planned with faultless connections. The only disappointment was the weather on one day in Venice and we can’t point the finger at Mulberry for that! A magical experience will be had by anyone contemplating this sort of holiday.

Posted 1 year ago

Mr & Mrs Wheeler

Many thanks Rob for making all the arrangements for our recent visit to Venice everything went according to plan. The trip on the Venice Orient Express was a fantastic and memorable experience and we thoroughly enjoyed our time in Venice Thanks again for your help and advice

Posted 1 year ago

Anonymous

Arrangements were well made. Unfortunate incident in that we were not met at the airport for sometime. Also, the transfer between hotel and station took us to the wrong one, but this was sorted and Rob has apologised and given us a generous refund and his sincere apologies We would recommend the travel company to family and friends and good value for money

Posted 1 year ago