Due to the collapse of Thomas Cook Group which unfortunately included our principle the Freedom Travel Group, Mulberry Travel are now part of The Midcounties Co-operative Travel Consortium with a new ABTA membership number of P#### and approved ATOL bond 6053. This means we can continue to offer package holidays and trips with the same level of financial protection to our clients.
Clients with ongoing arrangements booked with us can rest assured that they are 100% financially protected by either the ATOL scheme or via the ABTA bonding scheme. Please read the relevant paragraph to understand the process whereby your arrangements are protected.
ATOL Bonded Packages
Bonded under ATOL certificate 6042
This makes up the large majority of our clients bookings. The CAA who control the ATOL scheme have placed all these bookings with Hays Travel for fulfillment under their ATOL number 5534. We will continue to act as your agent and all arrangements you have made with us will be realised as agreed, at the same cost to you and with the full protection of their ATOL bond from now until you return safely back to the UK.
Bonded under another Tour Operator ATOL certificate
Clients with this type of package will be unaffected by the collapse of Freedom Travel Group as Mulberry Travel acted as your agent on behalf of another Tour Operator and their ATOL certificate continues to offer you full protection on your holiday. Balance payments need to be made as normal and we will issue travel documents from the Tour Operator as normal.
ABTA Bonded Packages
We have a small number of clients who have arrangements which had no flight element and so therefore were not ATOL bonded. These bookings have the financial protection of the ABTA bond scheme which offers 100% financial protection on your arrangements. Unfortunately, the process protecting you involves obtaining a refund of whatever you’ve paid so far for your trip. We have agreements in place with most of our ultimate travel suppliers to re-establish the booked arrangements at the same costs. We will be in touch with every client who has an ABTA package to assist them in claiming back their money and re-booking their arrangements at the same costs as originally agreed.
More information about this can be found at Are you planning an exotic and ultra-glamorous anniversary party for your beloved wife? Or you are planning for a luxury trip to Venice this summer? Whether its celebrating your special events or cherishing your marriage anniversary with all trend and style; booking a featured holiday pack for the world-famous, lavishing Orient Express will be the best thing to do. Thoroughly restored and highly maintained vintage carriages, alongside delicious foods, refreshing drinks, luxury onboard services, and stunning outside views; guests can experience the optimal level of lavishness during their trip to Venice. Venice-Simplon Orient Express – Vintage Rail Travel With Loyalty & Lavishness Launched initially as an ordinary train, running between Paris and Istanbul; the vintage Orient Express has now become synonymous with glamour, luxury, lavishness, and aristocratic lifestyle. Orient Express UK is more than just a train! Running between the UK to Venice, this train journey is something not everyone can afford. Travelling onboard this glorious and luxury vintage carriage gives you an unparalleled level of exotic, fascinating and aristocratic feeling. Officially known as Venice-Simplon Orient Express (VSOE); this vintage train takes the route between London and Venice, for offering passengers an optimal and unrivalled level of luxury and upper-class services throughout the trip. Orient Express is now privately owned and controlled by Venice Simplon Orient Express (VSOE) Limited. These trains are all designed with the well-maintained and classically restored train coaches; originating from the old epoch of the 1920s, 30s, and 50s. VSOE starts its journey from London and slowly moves towards Paris, and finally concluding its trip to Venice. It runs approximately once in a week, from March to November, every year. Less often; the Orient Express Train also travels to other historic cities like Rome, Krakow, Prague, Budapest, and Istanbul. It covers the entire European continent; offering travellers breathtaking views of the European lifestyle, alongside delectable food, posh services, and luxury rail experience. Making Of Orient Express The European version of VSOE is made up of the time-honoured, 1920s sleeping-cars which add to the beauty of this classic carriage. The train, during its tour, cut across all the leading European countries including France, Germany, and many other Eastern countries; giving guests an unparalleled view of both modern and old Europe. The car consists of some exotic features like a bar car, dining cars, baggage storage cars, and much more for the guests. Apart from these amenities; the classic rail carriage also entails some lavishing other features like: Book your featured holiday package for oriental express now at Mulberry Travel! To find out the best deals, visit our website https://www.mulberrytravel.com/ now! The original Venice Simplon-Orient-Express ran in between 1883 and 2009. In its halcyon days, Orient Express was the most popular and luxurious train to run in Europe. With glamorous routes, delectable foods, and unparalleled luxury, the train was one of the most popular carriages of its time. However, with exceptional services; its name became permanently associated with luxury, glamour, stratagem, and even murder! However, keeping past aside, the tradition of Venice Simplon Orient Express – providing guests the optimal level of luxury still lives on with; running across various locations of the European continents. The Venice Simplon-Orient-Express or VSOE makes weekly luxury journeys all across Europe, offering deluxe suites, gourmet meals, refreshing drinks, private overnight cabins, bar car, and dining cars, and highly professional staffs. Within its wonderfully architected and restored historical train carriages; you can take a signature trip of 36-hours from London to Venice and experience the most lavishing train journey of your life (if you can afford it)! If you are actually planning a holiday in Venice and want to book Orient Express in advance; here’re some interesting facts you should keep in mind always. Things To Know About Orient Express Find out everything about this luxury train before you fire up your rail journey and cross a host of luxury European destinations aboard the Venice Simplon-Orient-Express Train. Trips on the vintage Orient Express train can last from one to multiple days. However, the traditional route from London to Venice usually takes two days. “The Northeast Passage is precisely the type of bold expedition for which Crystal Endeavor is designed, with her PC6 designation and the ability to manoeuvre through medium first-year ice, offshore dynamic positioning, zodiacs and virtually all other gear necessary for such intrepid exploration,” said Tom Wolber, president & CEO of Crystal. “In addition to these technical amenities, she’ll accommodate guests in the highest standard of comfort and luxury, even as they travel to the most remote destinations.” The voyage departs 18 August 2021 and will visit places that are only sparsely occupied since legendary polar explorer Nils A.E. Nordenskjöld first successfully made the passage in 1878-79. Before that time and since, polar bears, Arctic foxes, walruses, whales and hundreds of species of seabirds are the primary local residents in the region, which is a Russian-controlled trade route in the summer months. Highlighted destinations include: Guests on the Northeast Passage journey will enjoy one-night pre-cruise hotel accommodations in Anchorage and a flight transfer to Anadyr on embarkation day. The Northeast Passage itinerary, which sails from 18 August to 15 September 2021, will first open for booking for Crystal Society members on 20 February 2019, and to the public on 13 March 2019 At all times, Crystal Endeavor’s itineraries and visits are subject to the Captain’s discretion based on prevailing weather and ice conditions and government permits. Wildlife sightings and wilderness highlights on any itinerary cannot be guaranteed. Former TV Dragons Den entrepreneur Theo Paphitis has given a business boost to luxury travel agency Mulberry Travel. This came after staff at the Chester-based agent tweeted him about the company during ‘Small Business Sunday’. It was one of six weekly winners to gain a re-tweet by Paphitis to his 500,000 Twitter followers. Mulberry Travel has seen a rise in social media followers and an increase in business enquiries as a result. They are also profiled on the #SBS website (www.theopaphitissbs.com) that is exclusive to all Small Business Sunday winners. The weekly initiative, set up by Paphitis in 2010, supports small businesses throughout the UK. Agency founder Lee Higgins said: “We’re delighted to win and it’s great to have support from Theo. We’re very much looking forward to meeting him.” Paphitis added: “We’re thrilled to welcome new #SBS members every week and highlight just how important it is to support our small businesses here in the UK. “My vision is that everyone who has ever won an #SBS re-tweet from me becomes part of a friendly club; like-minded individuals who can share successes and learnings. The website will also give a valuable profile to the winners chosen and I wish Mulberry Travel every success.” Extremely well organised from start to finish. Had a wonderful trip! A fantastic experience on the Belmond Pullman from London Victoria to Liverpool taking in the Grand National.
The food on board the train was sublime, I can say no more. Service from Tim, Andrew and Nigel was perfect within carriage Perseus.
The train was lovely and each carriage different.
Overall my party of four have applied for next year, hopefully we will be successful. As I had hoped it was a fabulous and unique experience from stepping out from the Clermont onto the concourse of Victoria Station and almost straight away being approached by Belmond staff to escort us to check in. The ratio of staff to guest on the whole journey was so high to ensure attentive service.
I know the British Pullman is denoted as the hors d’oeuvre with the VSOE the main positive course! For us however the Pullman was the ultimate experience. We feel it is our country Britain at its very best! Everything about it is so British with real quality and indulgence. I’m so so sorry and disappointed to hear that the British Pullman service is no longer going to be a feature of Orient Express journeys! I even took photos of the toilets with the mosaic tiles!
On the actual Orient Exoress, even though I had done all the research I thought I needed, we weren’t clear that certain wines and champagnes were complimentary Ian’s eyes popped out at the prices of some of the bottles! We enjoyed all our meals though the drinks for breakfast were served in cups and therefore were not hot
The transfer to the Ca Sagredo was really well organised and efficient. Though they didn’t say at reception as we checked in, it was clear on entering the room that it was not the Grand Canal Double and that we had been upgraded! We were shown to the Library Suite with balcony onto Grand Canal. Maybe it was through the membership of that hotel group that I have
The break in Florence was also lovely with attentive service and friendliness from staff at The Lungarno. That hotel has the best location in terms of proximity to Ponte Vecchio
Sasha we were also pleased with the efficiency of the agents you use for the transfers. The timings were so accurate and agsin service very attentive
The only slight snag we had was as we got off the water taxi at Venice Santa Lucia. We know now it was separate from that service. A porter was waiting with a barrow and started to load our luggage! It was a short distance to the station concourse yet we were charged 20 Euros as an official transaction with a machine issuing a receipt
Apart from that we enjoyed a truely memorable holiday which I can recommend as a unique treat for a special celebration. Our trip on the Orient Express can only be described as amazing.
From meeting the Pullman at Victoria and travelling through the English countryside the level of Service was impeccable.
Meeting the Orient Express in Calais was one of those Wow moments. We were met by the VSOE staff and escorted on to the train the champagne was opened and the Golden age of travel was revived.
Lakes and mountains as you travel through the countryside are simply breathtaking.
The cuisine on the train was amazing as was our steward that looked after us through out our trip.
Arriving in Venice the boat transfers were seamless, and another great experience arriving at our hotel.
We stayed at the Liassidi palace hotel, perfectly situated in the city.
Venice is just amazing.
Wonderful, faultless, brilliantly organised holiday. My husband and I have recently returned from a trip on the Orient Express to Venice which was organised for us by Sasha at Mulberry Travel. The holiday was fabulous and went perfectly due to Sasha's excellent organisation. We were glad to have found Mulberry Travel as they made everything very efficient and easy. We would highly recommend them. Vivien So where do I begin? Firstly thanks to Sasha for arranging an amazing trip for us on the Orient Express and our stay in Venice. Also for holding the trip over from when we originally booked, pre-pandemic.
The trip and hotel exceeded our expectations. Attention to detail and seamless transfers throughout were without fault.
Many Thanks to Mulberry. We wil certainly approach them again for future trips. Excellent travel company. Very professional from booking our holiday all the way through to the end, very well organised.
I would not hesitate to use Mulberry Travel in the future. Can't thank Sasha enough for organizing a fantastic trip to Venice for us. The highlight was an amazing Andrea Boccelli concert, but the L'Oroglio hotel was great, with really friendly and helpful staff. All our transfers worked like clockwork from the speedboat from the airport to the hotel and back, and the limousine to and from the concert. Overall a wonderful few days and we won't hesitate to use Mulberry again. We would like to thank Sasha for all her help in organising our recent trip to Florence and our wonderful
evening at the Andrea Bocelli concert in Lajatico. The attention to detail from our first contact through to
our detailed Itinerary package was second to none.
We hope to use Mulberry Travel again in the future and will certainly recommend them to our friends. Three years ago, pre -Covid we booked a package to see Andrea Bocelli in concert in Lajatico,Tuscany through Mulberry Travel. We returned yesterday from that trip having witnessed the Maestro singing at the Theatre of Silence, with the finale Nessum Dorma ringing in our ears and etched in our memories.
This was achieved by the patience and persistence of the team at Mulberry Travel, who were faced with changes of travel dates, cancelled flights, and different airports whilst bombarded by the twists and turns of Covid 19. As a result of their fortitude and determination and our patience, we eventually savoured 3 wonderful nights and days exploring Florence, followed by an equally captivating 4 days on a vineyard in the Chianti region, eating Italian food and drinking home-grown wines whilst relaxing in the sun. Sincere thanks to you all Rob,Lee and Sasha and the team at Mulberry. Bravissimo!!! Thankyou sasha an mulberryvtravel amazing trip to Florence to see Andrea bochelli We had the most amazing trip to Italy to see Andrea bocelli in concert. The whole trip was booked through mulberry travel and it was really well organised from the moment we stepped off the plane to the moment we arrived back in the uk. I would definitely recommend mulberry travel. They kept us up todays with everything from the moment we booked.
Thank you for the most memorable holiday x Well what can I say, Mulberry Travel, especially Sasha are a fantastic company to book your holidays through. My friend & I have just returned back from Florence where we went to see Andrea Bocelli in concert. First class service from start to finish. Will definitely be using them again!!! Colette We have just returned from a fabulous few days in Florence, taking in the Andrea Bocelli concert. All the ground arrangements provided by Mulberry Travel were first class, the hotel centrally situated, the transfers all on time and the vehicles and drivers were excellent. The concert tickets were perfect. Thank you for a very memorable trip. We had a wonderful trip on the Orient Express to Venice followed by a few nights in a beautiful hotel. This was booked in 2019. It was rescheduled a few times due to the pandemic. Sasha at Mulberry Travel was so helpful and prompt in replying to emails of which there was quite a few. We would definitely use Mulberry Travel again. Great assistance to prepare our VSOE trip.
Fabulous experience in a dreamy train and landscape
Perfect service
Unforgettable trip Excellent service from Sasha.
From the beginning of my enquiry, she was informative and knowledgeable and nothing was too much trouble.
When travel plans were changed, she communicated everything efficiently and was always on hand to answer my questions.
I would highly recommend Mulberry Travel and would definitely use again. From the initial enquiry to the luxurious and decadent day itself the customer service was excellent. Step by step guide to the day and what to expect was exactly what we got - and more. I highly recommend this experience day! We have just returned from a holiday in Venice organised by Sasha. We have nothing but praise and thanks for her assistance in ensuring that we had a wonderful holiday. We knew what we wanted to achieve and she arranged everything for us Her choice of hotel was perfect and her assistance through the various forms needed because of Covid was much appreciated. She coordinated our journey thoroughly through difficult Covid restrictions.
We knew that even when we were alone in Venice that Sasha was there if we had a problem and would be there to help us. Thank you Sasha. Lee our agent was second to nine. We have traveled alit and never come across such desire to ensure the level of customer service he provided us with. He is truly outstanding and your company should be very proud to have such a colleague. Absolutely fantastic experience. Very customer friendly. Very easy to book over the phone. Very attentive to our needs and even suggested a better experience than the one I called about, which worked out better value for money! On the day the experience on the Belmond British Pullman was out of this world. Cannot wait to book again. Thank you so much.Experience Optimal Luxury At Orient Express Train
Venice Simplon Orient Express – 6 Things You Must Know
Crystal Expedition Cruises Announces Northeast Passage Voyage
The voyage will also visit Murmansk, the largest city in the Arctic, and Russian Federation ports Provideniya; Cape Dezhnev & Uelen Village; Kolyuchin Island; Ayon Island; Medvezhiy Islands; Novaya Zemlya; Kanin Cape; Arkhangelsk; Solovetsky & Zayatsky Island, as well as Honningsvåg and the North Cape, Norway. En route, Crystal Endeavor will sail the East Siberian Sea, the White Sea, the Barents Sea and the Laptev Sea. Stops and shoreside access and activities will be largely dependent on weather and sea conditions. There will also be numerous opportunities for zodiac landings and navigation of ice floes and other rugged and fascinating pursuits. On board, expedition guides, scientists and destination experts will further illuminate the journey with engaging presentations and seminars focusing on the unique nature and history of the region.
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Mulberry Travel gains ex-Dragon’s Den entrepreneur support
