Hotel Brunelleschi, Florence

A luxury and truly authentic hotel situated in the heart of Florence. Located within an ancient medieval church and a round Byzantine tower that forms the entrance façade, the hotel overlooks Brunelleschi’s Cathedral, Il Duomo di Firenze. Located in a pedestrian area, just 1 km from the train station of Santa Maria Novella and 5 minutes’ walk from Piazza della Signoria and the Uffizi Gallery, and surrounded by top-quality shops and cafés.

Details

Excellent views of Il Duomo di Firenze
Luxury and truly authentic hotel
Modern furnishings set around an ancient Byzantine tower
Ambassador service in all suites providing a highly personalized and unforgettable service
Luxury restaurant Santa Elisabetta

Guide Price £595 pp

Prices are per person including; 4 nights accommodation in a Classic Room, BA flights from London City Airport and transfers

Hotel BrunelleschiAccommodation

Hotel Brunelleschi

Discover the charm and elegance of the Hotel Brunelleschi.

Restaurant

Restaurant Santa Elisabetta

The luxury Restaurant Santa Elisabetta in Florence is embedded in the beautiful, elegant and astonishing Hotel Brunelleschi. It proposes the pure flavours of Italy through the excellent art of our chef, Giuseppe Bonadonna. 7 tables accommodating up to 24 covers create a unique luxury Restaurant where guests will find the most joyful moments of their life.

Osteria della Pagliazza

Osteria della Pagliazza

A traditional osteria restaurant in Florence, with a historical setting, where you can taste local flavours and experience the exquisite ambiance of the Hotel Brunelleschi. Since 2011, the Osteria della Pagliazza, a cookery corner in Florence has pleased palates with a rich list of traditional recipes from Tuscany: from farro soup to ravioli filled with mushrooms, salted butter and pecorino cheese sauce and Peposo, a tasty stew with potatoes, Porchetta – style rabbit (flavoured with pepper, rosemary, garlic and other seasonings), Fagioli al fiasco (Italian Baked Beans), Panzanella (summer salad), cold cuts from the famous butcher shop Nutini and a special selection of cheese, including the DOP Buffalo-milk mozzarella from Campania. The restaurant offers an exclusive and breathtaking location, next to the historic Byzantine tower of the hotel. During the long warm season, you can enjoy your meals at one of the al fresco tables located in the charming square. Our restaurant is open every day from 12:30 to 2:30 pm and from 7:30 to 10:30 pm. Sample Osteria della Pagliazza menu

Fitness Centre

Fitness Centre

The fitness centre is equipped with the latest Techogym machines, making it the perfect solution to keep fit even when you are far from home. In the gym you will find the following equipment: Three treadmills, a stepper and a cycle, with a USB entry for your earphones, iPod docking station, drink holders, regulation of inclination and speed, wi-fi internet connection. Multipurpose machine for both legs and arms. Bench. Exercise mats and balls for aerobics and pilates. Weights and barbells of different sizes. Bottles of water. The gym hall, recently renovated, has a wooden floor, three walls with mirrors and locker rooms with lockers and showers. The opening time of the gym is from 06:00 until 21:00. The hotel offers their guests the best services possible to help them live a fully relaxing holiday in Florence, in name of the fitness. Their firm belief that taking care of oneself is extremely important, in any occasion, even when in a hotel.

Location Map

The hotel is situated in the city center, a few steps from the Duomo, Piazza della Signoria, the Uffizi Gallery and Ponte Vecchio, surrounded by the main shopping streets.

Rooms & Suites at the Hotel Brunelleschi

Many of the rooms and suites have breathtaking views over Brunelleschi’s dome and each of them is equipped with wooden floors and hi-tech equipment. The presence of the city itself can be seen inside the boutique hotel rooms with paintings detailing the main monuments, as well as the glass bathroom doors coated with a special design taken from the Pazzi Chapel, designed by Brunelleschi.

Classic Executive Room

Classic Executive Room

Each room has been renovated by Architect Benelli, has a minimum size of 18sqm / 195 sq ft and is perfectly crafted to combine a sound sleep within downtown surroundings. On request, with a supplement, some accommodation units facing the famous Via dè Calzaiuoli can be reserved. Part of these double rooms offer twin beds (79inches long and 64in. wide) which can be joined together into a queen size double bed. The remaining bedrooms come with a 79in. in length and 65in. in width queen sized bed, complemented by the Privilege Beautyrest Simmons mattress. Your overnight stay is completed by four pillows (2 feathers and 2 hypoallergenic). This double bedroom is exclusively designed for the Hotel Brunelleschi with oak parquet floor and a comfortable walk-in close to store your luggage. A 42″ Satellite LCD television, Wi-Fi Internet connection together with in-bathroom Maison Dr Vranjes Courtesy kit with ‘soft touch’ bottles are all as standard.

Superior Executive Room

Superior Executive Room

This is a cozy double bedroom in Florence with a view over Giglio square and located in the inner courtyard of our hotel. All the bedrooms offer a minimum 21 sqm / 226 sqft in size and have been recently refurbished with renovated furniture and decoration. A four-poster 79in long and 65in wide bed, with Privilege Beautyrest Simmons double mattress and four comfortable pillows (2 feather and 2 hypoallergenic) are provided. Contemporary design, oak flooring, walk-in closet for luggage store feature this bedroom type. Each of these double rooms includes a 42″ LCD TV with Satellite channels, Wi-Fi Internet connection, direct dial telephone, air conditioning, in-room safe and Maison Dr Vranjes Courtesy kit in the large bathrooms.

Deluxe Room

Deluxe Room

Reserve a room in Florence with a view of the Duomo (a minimum size of 26 sqm / 280 sq. feet) for your next trip to Tuscany’s renaissance capital. With different views to choose from, you will be spoilt for choice when selecting our 4* romantic hotel for an unforgettable weekend. Some of the Deluxe rooms may also feature: Front-facing view of the Duomo and Giotto’s Tower. Side view of the Duomo, otherwise known as S. Maria del Fiore Cathedral. Views onto Via dei Calzaiuoli, the heart of Florence shopping district. Some room units come with twin beds (each 200 centimeters / 79 inches long and 95cm / 38in. wide) which can be joined into a comfortable bed for two. Others offer a king size bed measuring 200cm / 79in. in length and 180cm / 71in width. Four cushy pillows (2 feather and 2 hypoallergenic) and the Privilege Beautyrest Simmons mattress complete every one of them. Our bedrooms accessories are distinctly custom fitted in contemporary style, for the most discerning customers.

Family Room

Family Room

The Family room in Florence is composed by two spacious interconnecting Deluxe rooms with a view, each one with a size of 26 sqm / 280 sqft. ideal for a large groups of maximum 6 people. Some of these are provided with two twin beds (each 200 cm / 79 in. long and 95cm / 38 in. wide) which can be joined into a comfortable kingsize double bed. Some other Family units offer a king sized bed in each measuring 200 cm / 79 in. in length and 180 cm / 71 in. width. Four cushy pillows (2 feather and 2 hypoallergenic) and the Privilege Beautyrest Simmons mattress complete every Family room. Our Family accommodations are expressly designed for the Hotel Brunelleschi in contemporary style with oak parquet floor and an ample walk-in closet to store your luggage.

Enjoy a luxurious suite in Florence, complimented by the hotels own premium client programme offering ambassador service in all suites, which provides for a highly personalized and unforgettable service.

Junior Suite

Junior Suite

Live the dream: this Suite in Florence, recently renovated and refurbished, it has an area of about 432 sqft. The Suite can be provided with a comfortable four-poster bed of 79 x 79 in. or with two singles beds of 31 X 79 inches. It offers four soft pillows, two of which are filled with feathers and two are non-allergenic. This Suite benefits from a separate living area which can be used to accommodate a 3rd adult or 2x children on a sofa bed. See floor plan below. It is furnished in a contemporary style with parquet. The furniture has been specially designed and created for the Hotel Brunelleschi. The large wardrobe is useful to hold luggage during your stay. This Suite has Simmons Beautyrest Prilege mattresses which, thanks to their unrivalled comfort and anatomical support, allow you to rest and relax in a unique way. The room has a 42″ LCD TV with digital channels, Sky, Wi-Fi and cable internet, direct telephone lines with voicemail, adjustable air conditioning and heating, and a safe to store a laptop. The wide bathroom has a whirlpool tub, in some cases with a separate shower, hairdryer, magnifying mirror, fluffy towels and toiletries by Dr Vranjes.

Junior Suite Executive

Junior Suite Executive

This Luxury Suite in Florence is thought for refined tourists and demanding business people who seek comfort and elegance. Recently renovated, it faces the well-known Calzaiuoli street, heart of the Florentine shopping district, and boasts a spectacular view on Piazza della Repubblica. This luxury suite type has a minimum size of 410sq ft. and comes with a comfortable king size bed (79 inches long and 79in.wide) and a four poster bed offering the anatomical Privilege Beautyrest Simmons mattress. Each bedroom is completed with feather and hypoallergenic pillows. The large bathroom is fully equipped with a bathtub, fluffy bathrobes as well as the Maison Dr Vrajnes courtesy line with ‘soft touch’ bottles. The suite has distinctively been designed in contemporary style with oak parquet floor. The interiors elegant design was expressly created for the luxury 4-star Hotel Brunelleschi to complement its location in the center of Florence.

One Bedroom Suite

One Bedroom Suite

The One Bedroom Suite with whirlpool bathtub is a unique opportunity you cannot miss. Fully refurbished by the renowned Architect Benelli, it also overlooks the pedestrian Via del Corso or the tiny square Del Giglio, right in the heart of Florence. This One-bedroom suite in Florence has a minimum area of 45 sqm / 484 sq ft and boasts a king size bed 200×200 cm / 79×79 inches as well as four comfortable pillows (two feather and two hypoallergenic). Beds come with Privilege Beautyrest Simmons mattresses for extra anatomic support and unparalleled comfort. Fitted with a walk-in closet to store your luggage, the suite has been exclusively designed with contemporary furnishing. The oak parquet flooring creates an elegant yet cosy and welcoming atmosphere. Every suite is equipped with satellite 42″ LCD TV with 60 digital TV channels and Sky channel, direct dialling, air-conditioning and heating remote control, safe deposit box. The wide full marble bathroom features a whirlpool bathtub, hairdryer, magnifying mirror, fluffy terry towels, slippers and fine bathrobes. Courtesy kit by Maison Dr Vranjes with ‘soft touch’ bottles included.

Bargello Suite

Bargello Suite

Reserve a suite in Florence with a view on the celebrated Santa Croce Church and Bargello and experience the beauty of the heart of Florence city center. Fully refurbished by Architect Benelli, the suite is minimum 45m²/ 484 sq.ft. in size, it offers two double beds fitted with Privilege Beautyrest Simmons mattresses for extra anatomic support and unparalleled comfort, which are enriched by four comfortable pillows (two feather, two hypoallergenic). Exclusively-designed with contemporary furnishing and oak parquet flooring, which creates a sumptuous yet cosy and welcoming atmosphere, the suite is also complemented with a walk-in closet to store your luggage when visiting Florence. In this suite you will find Satellite 42″ LCD TV with 60 digital TV channels and Sky channel, direct dialling, air conditioning and heating remote control, safe deposit box. The wide full marble bathroom is equipped with a whirpool bathtub, multisensory shower, hairdryer, magnifying mirror, fluffy terry towels, slippers and fine bathrobes. Courtesy kit from Maison Dr Vranjes with soft touch bottles.

Duomo Suite

Duomo Suite

A Suite in Florence with a view of the Duomo is an exclusive opportunity to experience art in all its beauty. Fully refurbished by Architect Benelli, this suite overlooks the celebrated Brunelleschi’s Cupola and the Giotto Tower from an incredibly central location. The Duomo Suite boasts a minimum area of 45 sqm / 484 sq.ft. and is elegantly furnished with a king-size four poster bed 200 x 200 cm / 79 x 79 inches fitted with Privilege Beautyrest Simmons mattresses for extra anatomic support and unparalleled comfort.The beds are also enriched by four comfortable pillows (two feather, two hypoallergenic). The suite has been exclusively-designed with contemporary furnishing and oak parquet flooring, which creates a sophisticated yet intimate atmosphere. A spacious walk-in closet to store your luggage is also available in this suite with an amazing view. Satellite 42″ LCD TV with 60 digital TV channels and Sky channel, direct dialling, air conditioning and heating remote control, safe deposit box are at your disposal. The wide full marble bathroom is equipped with a whirpool tub, hairdryer, magnifying mirror, fluffy terry towels, slippers and fine bathrobes. Courtesy kit from Dr Vranjes with ‘soft touch’ bottles.

Pool Suite

Pool Suite

A panoramic Suite in Florence with Jacuzzi, fully refurbished by Architect Benelli and with views on the celebrated Via de’ Calzaiuoli, the shopping street par excellence in the city. This amazing duplex Suite in Florence is composed by a ground floor with a livingroom and a full marble bathroom, and by a first level with a king size four poster bed and a gorgeous terrace of 20 sq.m. / 215 sq.ft equipped with a Jacuzzi tub. Upstairs you can enjoy a fabulous view of Brunelleschi’s Cupola, Giotto Tower and Palazzo Vecchio; the size of the suite is 55 sqm / 592 sq. ft. The baldaquin bed of 200 x 200 cm / 79 x 79 inches is enriched by four pillows (two feather, two hypoallergenic). Exclusively-designed with contemporary furnishing and oak parquet flooring which creates an imposing and lavish atmosphere. Beds are fitted with Privilege Beautyrest Simmons mattresses for extra anatomic support and unparalleled comfort. The toilet features a Jacuzzi bathtub, hairdryer, fluffy terry towels, slippers and fine bathrobes. Courtesy kit by Dr Vranjes with soft touch bottles.

Pagliazza Tower Suite

Pagliazza Tower Suite

Looking for a special Suite in Florence? Reserve the Tower Suite, which has been realized on the top of the wonderful Pagliazza Tower, with superb views of Giotto’s bell and Brunelleschi’s dome, the Ghiberti tower, dated back from the Middle Ages and Palazzo vecchio. A dream that comes true: sleeping between the Byzantine brick walls, the antique oak wood parquet, among mirrors and golden iron chandeliers from the 18th century, in the most ancient building in town, built by the Byzantines between 541 and 544 to defend Florence from the Goths. Architect Benelli has designed original models for all the furniture of the suite, which covers an area of 710 square feet on two floors; on the ground floor a cozy livingroom with sofa bed, a 42″ led tv and a comfortable jacuzzi tub, and on the first level, the bedroom with a 240 cm / 94,5 inches round bed enriched with two feather and two non-allergenic pillows, 3D 55″ led tv and a bathroom with shower. A glassmaker has complemented both bathrooms with unique materials such as varnished decorated glass.

Venice Simplon-Orient-Express

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Mulberry Travel

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112 Reviews

Amanda Brooker

We unfortunately had a 9 hour delay on the Orient Express and I cannot commend enough Mulberry Travel and in particular Sasha who was in constant communication with us informing and reassuring us along the way. Excellent company.

Posted 3 months ago

Jim Scott

The service rexceived from Mulberry Travel from booking to the lead up to the trip was freindly, seamlessly and efficient taking all the worry out of the process. Many thanks.

Posted 5 months ago

Anita Jones

Booked a holiday on the Orient Express to Venicewith the lovely Sasha she sorted everything for us all we had to do was select the Hotel we wanted to stay in Venice for 3 nights . Nothing was to much trouble and answered any question we had very quickly ... would highly recommend Mulberry Travel to book holidays and so glad we came across them. Thank you all again for your help in booking us a fantastic holiday.

Posted 5 months ago

Fred Seymour

I recently travelled to Vienna and stayed in a five star hotel San Souci. After spending two days in Vienna my son and myself boarded the famous Orient Express train back to Paris and then onto London with Eurostar premium. The whole trip was organised by Mulberry Travel who arranged everything to perfection. I would recommend Mulberry travel to anyone. They took great care to ensure that we did not have any problems with our itinerary. The train ride on the Orient Express was in my opinion one of the best experiences of my life.

Posted 5 months ago

Hilary Ware

Sasha at Mulberry Travel was a delight to work with and she curated a trip of a lifetime. All the transport was seamless, the hotel was fantastic and the event was an event of a lifetime. I will definetly work with Mulberry Travel again.

Posted 7 months ago

Angela Wakefield

Wow is all I can say about the trip that Lee and his team organised for my husbands 70th birthday surprise , Andrea Bocelli in his home town Lajatico celebrating 30 years of performing. Florence was fabulous , Andrea Bocelli absolutely amazing , and Ed Sheeran “perfect”. Every bit of the trip was obviously planned and organised with great professionalism and everything went smoothly. I cannot recommend Lee his staff and Mulberry Travel enough I would have no hesitation in planning future trips with them . A BIG thank you , Angie

Posted 8 months ago

Wendy Krstenic

Fantastic service from Sasha and the team at Mulberry Travel, they sorted everything to fit our requirements to make a perfect holiday. Thank you again

Posted 8 months ago

Sue

Mulberry looked after us well. All bookings went smoothly and we were well informed with clear documentation. The team always responded to our queries promptly and were very helpful. We recommend Mulberry Travel 100%.

Posted 9 months ago

Christine Derbyshire

My husband tells me that I don't usually "gush" about much as I can be quite critical. However,I have not stopped "gushing" about the service I have received from Mulberry Travel From the initial contact with Sasha, seeking a price for a package to the Monaco Grand Prix, to the end of the holiday, the service and attention to detail has been second to none. Sasha carefully took details of my requirements, being that I wanted a complete package as a Pearl Wedding anniversary present for my husband. She quickly provided an excellent itinerary which included flights,all transfers and a 2 night, 5* hotel stay in Barcelona prior to a 5 night cruise on the Azamara Pursuit ship. In addition, tickets to the Grand Prix in Monaco (Grandstand K, facing the marina) were included. The cost of the package was very competitive and I so didn't delay in making a booking. Sasha promptly issued a full itinerary and advised that as flight times weren't available at the time of booking, she informed me that she would contact me as soon as they were available; this duly occurred, offering the opportunity to book seats with extra leg room for an extra cost. I did this and an electronic confirmation of this was quickly issued. Sasha also asked if transfers to the Grand Prix were required - they were - so she told me she would be in touch again once these were available. A few weeks passed and I was pleased when Sasha contacted me to say that the transfers were now available. I purchased them and this was again confirmed by email. Time passed until the final invoice payment was required.This was made via the Mulberry Travel secure payment process after which confirmation of receipt was issued. I was also advised that travel documents would be sent via the post when available and my address was rechecked. I was really surprised and very pleased to receive my documents altogether in a wallet. All appropriate flight tickets along with boarding passes, hotel and taxi vouchers were included in addition to the all important Grand Prix tickets. As I had NEVER received documents for a holiday from any other company in this way, I contacted Sasha, just to clarify that I had, indeed, got everything I needed for this special holiday. She assured me that everything was there and all we needed to do was turn up on the day! She also asked me to let her know how the holiday was once we returned. This,I feel, is excellent, especially for possibly older customers who are likely to feel assured they have everything to hand when going on holiday. What a superb level of customer care! The holiday was seamless from arriving at Manchester Airport, being picked up to take us to the hotel, picking us up to take us to the cruise terminal, cruise check in, and return taxi to the airport. I couldn't fault it at all! The Ohla Hotel in Barcelona is a 5* hotel, in a central location. For future Mulberry Travel guests, we found the service there exceptional, the room a little quirky and well appointed and the breakfast very good.There is a beautiful Michelin 1* restaurant and we treated ourselves to a meal there. Nothing was too much trouble. We stayed on the Azamara Pursuit ship. This was a "boutique " ship , small in size. It was an extremely comfortable, well-appointed ship with possibly the best food we have ever had on a cruise. Our inside, midship stateroom - 7066 - was conveniently located, well appointed and quiet. The service on the ship is attentive without being intrusive. The entertainment wasn't the best, but a White Night deck party was lovely. The food on that night was exceptional with lobster, t-bone lamb, succulent beef, fresh fish and salads. Dessert lovers are spoiled on the Pursuit! The Grand Prix day was excellent. The transfer to Monaco was quick, with a tour guide who gave relevant information. The walk to the race venue was quick and easy and the organisation around the event was excellent. Food and drink, unexpectedly, was not expensive given the luxurious location. When we returned from our holiday, I received a Welcome Home email to ask how the holiday went. I phoned Sasha and we chatted about it. She really seemed genuinely interested and pleased that we had had a brilliant time. I cannot praise Sasha enough for her professional, personal, attentive and exceptional service and would most definitely contact her again to arrange future holidays! Brilliant!

Posted 9 months ago

Susan Verrall

Great service, very helpful. Lee went to all the lengths to give us the Orient Express package that we wanted. Polite and knowledgeable. We will be using them again.

Posted 1 year ago

Neil Dowlman

A very efficient, helpful and professional service. Particularly from Sasha who made our 25th Wedding Anniversary holiday very special with the care and attention to arranging excellent accommodation right down to logistics and some lovely touches on making it a holiday to remember - thank you

Posted 1 year ago

William Young

It is the first time we have used a travel agent to book a package holiday which included the travel, hotel and event as one booking so quite rightly your a little apprehensive that everything goes smoothly. We were kept informed regularly before leaving and laterly presented with a very good presentation pack which included the itinerary in date order so we got off to a very good start. The seating arrangements that were pre booked were in a prime position along with the quality of our hotel which Mulberry Travel recommended and could not be faulted due to its uninterrupted views overlooking the coast. All in all this break represented very good value for money and took away a lot of the stress to organize something special whilst using the knowledge of Mulberry travel to good effect. So 5 stars for value and quality from me.

Posted 1 year ago

Lizzie

Andrea Bocelli was absolutely sensational!! Probably the best experience of my life thus far! I'll definitely go again next year & the year after. Mulberry Travel did it all so well... every aspect, the hotel in the best location right by the Ponte Vecchio, the pick up from the airport, dinner before the concert was out of a dream... an absolute perfect dream plucked out of my mind 🥰 Thanks a million Lee at Mulberry Travel.... it was all perfectly seamless 😊😊

Posted 1 year ago

Vickie

Thank you to Lee and staff for a magical Trip to see Andrea Bocelli. The casa Del Nero was an amazing experience as well. We will definitely be working with you in the future. All the best.

Posted 1 year ago

Paul Lavelle

Mulberry Travel delivered an incredible bespoke travel experience, making all the arrangements for our trip to Florence combined with attending the Andrea Bocelli concert held in his home village in Tuscany. All the travel arrangements were perfect, transfers etc were all on time and so professional. The hotel in Florence was fantastic, no complaints at all. The concert was fantastic and the location for the pre-concert dinner was stunning. An experience my wife and I will never forget! A big thanks to Sasha for making all the arrangements, first class customer service throughout.

Posted 1 year ago

Jim

We paid for five, star, we expected 5 star, and that's what we got! Superbly arranged by Mulberry travel, and I have no hesitation in recommending their services.

Posted 1 year ago

Eryl Drew

Really grateful to Sasha at Mulberry Travel for arranging our trip to Tuscany to see Andrea Boccelli. Sasha arranged everything on my behalf and was an amazing experience. We arrived at Pisa Airport where we we were collected by our own driver and taken to our hotel in Florence, a beautiful hotel that was ideally located. The day of the concert we were driven through the Tuscan countryside for an alfresco 5 course meal......was something of a film set, afterwards we we were dropped off at the entrance to the venue. Thanks to Mulberry Travel and Sasha for arranging everything on my behalf for an amazing experience. We'll definitely be booking this trip again......thank you.

Posted 1 year ago

Angela Gledhill

Extremely well organised from start to finish. Had a wonderful trip!

Posted 1 year ago

Dave Box

A fantastic experience on the Belmond Pullman from London Victoria to Liverpool taking in the Grand National. The food on board the train was sublime, I can say no more. Service from Tim, Andrew and Nigel was perfect within carriage Perseus. The train was lovely and each carriage different. Overall my party of four have applied for next year, hopefully we will be successful.

Posted 1 year ago

Glyn Farrar

As I had hoped it was a fabulous and unique experience from stepping out from the Clermont onto the concourse of Victoria Station and almost straight away being approached by Belmond staff to escort us to check in. The ratio of staff to guest on the whole journey was so high to ensure attentive service. I know the British Pullman is denoted as the hors d’oeuvre with the VSOE the main positive course! For us however the Pullman was the ultimate experience. We feel it is our country Britain at its very best! Everything about it is so British with real quality and indulgence. I’m so so sorry and disappointed to hear that the British Pullman service is no longer going to be a feature of Orient Express journeys! I even took photos of the toilets with the mosaic tiles! On the actual Orient Exoress, even though I had done all the research I thought I needed, we weren’t clear that certain wines and champagnes were complimentary Ian’s eyes popped out at the prices of some of the bottles! We enjoyed all our meals though the drinks for breakfast were served in cups and therefore were not hot The transfer to the Ca Sagredo was really well organised and efficient. Though they didn’t say at reception as we checked in, it was clear on entering the room that it was not the Grand Canal Double and that we had been upgraded! We were shown to the Library Suite with balcony onto Grand Canal. Maybe it was through the membership of that hotel group that I have The break in Florence was also lovely with attentive service and friendliness from staff at The Lungarno. That hotel has the best location in terms of proximity to Ponte Vecchio Sasha we were also pleased with the efficiency of the agents you use for the transfers. The timings were so accurate and agsin service very attentive The only slight snag we had was as we got off the water taxi at Venice Santa Lucia. We know now it was separate from that service. A porter was waiting with a barrow and started to load our luggage! It was a short distance to the station concourse yet we were charged 20 Euros as an official transaction with a machine issuing a receipt Apart from that we enjoyed a truely memorable holiday which I can recommend as a unique treat for a special celebration.

Posted 1 year ago

Jeremy Willson

Our trip on the Orient Express can only be described as amazing. From meeting the Pullman at Victoria and travelling through the English countryside the level of Service was impeccable. Meeting the Orient Express in Calais was one of those Wow moments. We were met by the VSOE staff and escorted on to the train the champagne was opened and the Golden age of travel was revived. Lakes and mountains as you travel through the countryside are simply breathtaking. The cuisine on the train was amazing as was our steward that looked after us through out our trip. Arriving in Venice the boat transfers were seamless, and another great experience arriving at our hotel. We stayed at the Liassidi palace hotel, perfectly situated in the city. Venice is just amazing. Wonderful, faultless, brilliantly organised holiday.

Posted 2 years ago