Silversea Silver Shadow

Authentic experiences. Simple pleasures. Shared moments. Silversea’s Millennium Class luxury cruise ships Silver Shadow and Silver Whisper offer you freedom and space to design your day. Slightly larger in size than ships Silver Cloud and Silver Wind, Silver Shadow retains Silversea’s essence – spacious suites, a complement of only 382 guests, superior service – paired with a lively cosmopolitan atmosphere and enhanced amenities. Aboard the Silver Shadow, energize body and soul with complimentary Pilates and yoga in the expanded fitness center. Savor fine wines and regional culinary creations in Le Champagne, the only Wine Restaurant by Relais & Châteaux at sea. Or simply gaze at endless ocean views. Relish, relax, recharge … repeat … Silver Shadow.

Details

Personalised Service
All Inclusive
Fine Dining
Refurbished in 2017
The Spa of Silversea
Guests: 388 Crew: 302

AmenitiesDiningSuites

Pool Deck

Chaise lounges arranged in the sun or shade. Bubbling whirlpools. The pool water refreshing in warmer climates, heated for cooler weather. The attentive staff at the ready with an oversized towel as you emerge from the pool, with your favourite beverage at just the right moment. The luxury cruise ship of your dreams.

Spa

Silver Shadow Spa

Relax your body and mind in this luxury cruise ship’s soothing sanctuary. Indulge in a wide range of invigorating therapies including facials, body wraps and massages. Appointments for spa services may be made on board the ship, at the spa, or in advance. Men’s and women’s saunas and steam rooms are perfect for relaxing before your spa treatment or after your workout. Pampering Mind, Body and Soul While on your luxury cruise, embark on a personal journey of wellness to complement your global adventures. Work out in the well-equipped Fitness Centre, take a class in circuit training or Pilates in the aerobics room, and let the sauna and steam rooms work their magic to soothe every muscle. Silversea offers seminars ranging from aromatherapy and nutrition to how to burn fat. A holistic approach to wellness fully integrates exercise, fitness and spa therapies with health lectures and nutritious dining to help you maintain a healthy lifestyle, even while away from home. Indulge in a variety of premium wellness therapies for relaxing, detoxifying, and beautifying yourself. Designed by the beauty experts from the House of Elemis in London a rich selection of spa services targeted for your every want and need. Enjoy a deep hydrating facial, hot stone massage, seaweed body wrap massage, cellulite reduction treatment, and so many more. Men and women alike will benefit from these pampering essentials. For those who like the basics; there is no better time and place than the onboard spa to schedule your daily deep tissue massage. One of the best beauty recommendations to fight against the signs of aging is to have a professional facial with a trained skin care expert. Often overlooked, a regularly scheduled facial with a premium skin care regimen will improve skin quality and elasticity, boost vital oxygen supply to skin cells, and maintain a radiant glow. Whatever your choices, your skin and body will thank you.

Fitness Centre

Silver Shadow Fitness Centre

The Fitness Centre on board this luxury cruise ship is equipped with free weights, weight machines, state-of-the-art treadmills, elliptical trainers and recumbent and upright bicycles. Classes in aerobics, yoga, Pilates and circuit training are led by the onboard fitness trainer and are always complimentary. Personal training, body composition analysis and specialty classes at the Fitness Centre are available at an additional charge.

On Board

Reception and Concierge

This central lobby area welcomes guests to speak with a Guest Relations specialist should they have a question or require any service. Assistance is available 24 hours a day. For guests wishing to make shoreside arrangements, the Silver Shore Concierge is available to assist with knowledgeable suggestions and personalised coordination of all private, independent touring including sightseeing, water sports, golf and more. The Cruise Consultant can prove indispensable when planning your next Silversea voyage, or should you wish to extend your current voyage for a day, a week, a month… Like having your own personal onboard Silversea professional, the Cruise Consultant will help you to select the perfect voyage, reserve your preferred suite and provide immediate confirmation.

Personalised Service. Our Signature.

Breeze through embarkation and step into the warm welcome of white-gloved staff. Enjoy a flute of champagne as you are escorted to your suite. Allow us to indulge you with fresh flowers and our undivided attention. It is the quality of our service that imparts such a wonderful sense of well-being as soon as you set sail on a Silversea luxury cruise, the peace of mind that comes when you realise that all your needs are being taken care of for you — sometimes before you even ask. A staff-to-guest ratio of nearly one to one ensures that your every wish is fulfilled with earnest precision, from the concierge who can customise your voyage to the butler who serves your breakfast in suite. Of course numbers only tell part of the story. Trained by The Leading Hotels of the World, Silversea’s staff members are not only adept at what they do, they enjoy doing it. Their hospitality is warm, their smiles genuine, from the bartenders and restaurant managers to the chef who presents your favourite soufflé prepared à la minute. And each and every special touch is introduced with such style and finesse, you’ll quickly feel like a preferred member of the world’s most exclusive club. In fact, as a privileged guest of Silversea, you most certainly are. It is a rare treat to experience service on such a high plane. That takes care of the smallest nuance and puts you immediately at ease. So that you are free to enjoy life at its best through the wonder of travel.

All Inclusive Cruises

Room service? Yes. Selected wines and premium spirits? Most certainly. Gratuities? At your service. These are the extras that can really add up on an ordinary cruise. But when you sail on a Silversea luxury cruise, your out-of-pocket expenses are truly minimal.

Beauty Salon Services

A full range of beauty salon services including hairstyling, manicures and pedicures are available on board this luxury cruise ship for both men and women. Appointment for these chargeable services may be made on board the Silver Wind, or in advance.

The Bar

Enjoy your cruise and meet new people. With complimentary cocktails and engaging conversation, live music and a dance floor, The Bar on board this luxury cruise ship welcomes guests to mix and mingle.

The Library

The Library aboard this luxury cruise ship has an extensive selection of hardcover books, magazines, reference materials and newspapers, as well as audio listening stations. Movies are also available and can be viewed on your in-suite entertainment centre.

Casino

Roulette, blackjack and slot machines are available in The Casino for guests 18 years or older. If you are a novice, come to the champagne reception and learn all the games offered aboard this Silversea luxury cruise ship.

Connoisseur’s Corner

The Connoisseur’s Corner offers exceptional cognacs along with a premium selection of cigars for purchase.

Boutiques

Exceptional shopping experiences do not end in the cosmopolitan cities we visit. Silversea’s striking new shipboard boutiques, reimagined and redesigned by famed Italian architect Tiziano Vudafieri and his team at Vudafieri & Saverino Studio, are stunning modern design spaces befitting the finest creations from legendary designers including Buccellati, Damiani, Le Vian, Tag Heuer, Bulgari, Gucci, Paul & Shark, Sisley, Swarovski and more. A new partnership with the LVMH Group company Starboard offers guests a carefully curated selection of cutting edge fashions, jewelry, accessories, fine perfumes and cosmetics in our boutiques from iconic brands renowned for blending tradition, innovation and exceptional quality.

Show Lounge

Enjoy a bit of culture on your luxury cruise. Every seat in this multi-tiered cruise ship venue enjoys a clear view to the stage. Applaud a broad spectrum of entertainment — from full-scale production shows and classical soloists, to cultural entertainment and feature films. Throughout your luxury cruise ship’s voyage, the Show Lounge also presents port talks, enrichment lectures and a variety of special events.

Panorama Lounge

The Panorama Lounge is specially designed to provide an uninterrupted view of the day’s destination from the comfort of the luxury cruise ship’s interior. This is an ideal place to unwind on your cruise, enjoy afternoon tea, listen to the pianist and watch the setting sun. The drinks are complimentary, the music live and inviting. Enjoy dancing to a range of musical styles for every taste from standards to the latest club mixes.

Internet Cafe

From on board this luxury cruise ship, email friends and family back home or surf the web for a nominal fee. CD burners, headphones, digital camera media readers, and complimentary black and white laser printing are also available.

Card Room/Conference Room

The Card Room on board this luxury cruise ship is where bridge games and tournaments take place most days. On days at sea, newcomers to the game can learn how to play. Should your group require a conference or meeting space, Silversea is pleased to provide a tailor-made experience. Audio-visual equipment is available and complimentary for all conferences.

Pool Bar & Grill

Pool Bar & Grill

Casual and convenient. At the Pool Bar on board this luxury cruise ship, cocktails are served with soft ocean breezes. Poolside menu options feature healthy CruiseLite selections and light fare for breakfast and lunch including grilled meats and fresh-from-the-oven pizza. As the stars begin to peek out from a darkening sky, the top deck of the Pool Bar & Grill is transformed into The Grill – an intimate al fresco eatery featuring a fun, interactive Black Rock Grill experience. A preheated volcanic rock is brought to your table, allowing you to cook such delicacies as steak, veal, pork, lamb, salmon, fish or prawns exactly to your liking right at your own table. And what a table it is. A white linen tablecloth laden with delectable morsels, and every seat with an unmatched ocean view: everything you could want from your luxury cruise line. Reservations are required for dinner.

The Restaurant

Sparkling with silver, crystal and candlelight, Silversea’s main dining room encircles its guests with sophisticated elegance and impeccable service. Contemporary, international cuisine is created by talented chefs, and menus feature regional specialities unique to the destinations guests visit on their cruise. For example, Roasted Chilean Sea Bass while cruising the Chilean fjords and Indian Chicken Korma en route to Mumbai. During days at sea, choose something from La Collection du Monde, a series of signature dishes created exclusively for Silversea cruises by the Grands Chefs Relais & Châteaux. The Restaurant on board this luxury cruise ship offers open-seating dining, which means there are no assigned times, no assigned tables. You are free to dine when, where and with whom you please.

Le Champagne

Le Champagne

The only Wine Restaurant by Relais & Châteaux at sea can be found aboard the Silversea luxury cruise ships. Indulge in an evening where fine wines are complemented by a set tasting menu of regionally-inspired dishes in an intimate, elegant setting. An extraordinary six-course experience celebrating the world’s most distinguished wine regions aboard your luxury cruise ship. Reservations required for dinner.

La Terrazza

On board this luxury cruise ship, a divine selection of Italy’s best cuisine is served à la carte in La Terrazza. Authentic recipes and the freshest ingredients come together with flair and passion — a flavourful expression of Silversea’s distinctive Italian heritage that embraces the principals of Slow Food — fresh, sustainable and locally grown. Slow Food is an eco-gastronomic concept that began at a grass roots level in reaction to “Fast Food” and is dedicated to proper land stewardship while preserving cultural food traditions. For example, La Terrazza uses buffalo mozzarella from Naples, organic balsamic vinegar and olive oil from Umbria, and air-dried ham out of Parma. The Emilia-Romagna region also produces Silversea’s 24-month aged Parmigiano Reggiano, while the pasta is made daily right on board. La Terrazza is open for casual, buffet-style breakfast and lunch with indoor or al fresco dining on the outdoor terrace throughout your luxury cruise. During the evening, La Terrazza transforms into an à la carte traditional Italian restaurant. Open seating for breakfast and lunch. Seating is limited for dinner and reservations are recommended.

Vista Suite

A quiet sanctuary to escape to on your cruise. The sitting area has plenty of room to relax. Large picture windows frame panoramic ocean views. The perfect backdrop for breakfast in bed during the cruise. One-Bedroom: 287 ft² / 27m² Features Large picture window providing panoramic ocean views Sitting area Twin beds or queen-sized bed Marbled bathroom with double vanity, separate shower and full-sized bathtub Walk-in wardrobe with personal safe Radio/alarm with iPod docking station Direct-dial telephone Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Complimentary interactive mobile content Dry cleaning and pressing service (fee applies)

Veranda Suite

A Silversea signature, the Veranda Suite is spacious and welcoming. Floor-to-ceiling glass doors open onto a furnished private teak veranda along the suite. Each spectacular sunset feels like it is yours alone. Some Veranda Suites accommodate three guests. Veranda 3 and 4 offer preferred central location with identical accommodation to Veranda 1 and 2. One-Bedroom: 345 ft² / 32m² including veranda Features Teak veranda with patio furniture and floor-to-ceiling glass doors Sitting area Twin beds or queen-sized bed Marbled bathroom with double vanity, separate shower and full-sized bathtub Walk-in wardrobe with personal safe Radio/alarm with iPod docking station Direct-dial telephone(s) Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Complimentary interactive mobile content Dry cleaning and pressing service (fee applies)

Terrace Suite

With a shared veranda, this accommodation provides an easy transition from peace and privacy to the energy and excitement of the onboard social scene. One-Bedroom: 287 ft² / 27m² Features Shared teak veranda and floor-to-ceiling glass doors Sitting area Twin beds or queen-sized bed Marbled bathroom with double vanity, separate shower and full-sized bathtub Walk-in wardrobe with personal safe Radio/alarm with iPod docking station Direct-dial telephone Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Complimentary interactive mobile content Dry cleaning and pressing service (fee applies)

Silver Suite

Stylish and sophisticated. Separate dining and living rooms. Larger verandas. Situated midship. Perfection in design for comfortable living. Silver Suites accommodate three guests. One-Bedroom: 653–701 ft² / 61–65m² including veranda Features Teak veranda with patio furniture and floor-to-ceiling glass doors Living room (with convertible sofa to accommodate an additional guest) Sitting area Separate dining area Twin beds or queen-sized bed Marbled bathroom with double vanity, full-sized bath and separate shower Walk-in wardrobe with personal safe Bang & Olufsen audio system Radio/alarm with iPod docking station Illy Espresso Machine Direct-dial telephone(s) Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Special chocolate welcome Afternoon canapés upon request Dinner at officer’s table Complimentary interactive mobile content Dry cleaning and pressing service (fee applies) Complimentary Laundry

Medallion Suite

A mark of distinction. Sumptuous. Spacious. Rich textures and panoramic views surround you with distinguished luxury. An extravagant suite for an extravagant cruise. One-Bedroom: 521 ft² / 49m² including veranda Features Teak veranda with patio furniture and floor-to-ceiling glass doors Living room with sitting area and dining area Twin beds or queen-sized bed Marbled bathroom with double vanity, separate shower and full-sized whirlpool bathtub Walk-in wardrobe with personal safe Radio/alarm with iPod docking station Direct-dial telephone Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Complimentary interactive mobile content Dry cleaning and pressing service (fee applies)

Royal Suite

Stately describes the Royal Suite. Commanding and majestic. Perfect for entertaining. Enough living space to roam. The pinnacle of good living. Available as a one-bedroom configuration or as two-bedrooms (as illustrated) by adjoining with a Veranda Suite. One-Bedroom: 967–1,007 ft² / 90–94m² including veranda Two-Bedroom: 1,312–1,352 ft² / 122–126m² including veranda Features Large teak veranda with patio furniture and floor-to-ceiling glass doors; Two-bedroom has additional veranda Living room with sitting area; Two-bedroom has additional sitting area Separate dining area and bar Twin beds or queen-sized bed; Two-bedroom has additional twin beds or queen-sized bed Marbled bathroom with double vanity, separate shower and full-sized whirlpool tub, plus a powder room; Two-bedroom has additional marbled bathroom with full-sized bath Walk-in wardrobe(s) with personal safe Vanity table(s) with hair dryer Bang & Olufsen audio system Radio/alarm with iPod docking station Illy Espresso machine Direct-dial telephone(s) Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Laundry service throughout the voyage Dry cleaning and pressing throughout the voyage Special chocolate welcome Afternoon canapés upon request Dinner at officer’s table Dinner for two in Le Champagne, one evening per voyage Two hours of worldwide phone use from your suite, per voyage segment Complimentary interactive mobile content

Grand Suite

Expertly designed and exquisitely appointed. Ideal for entertaining friends while you cruise or enjoying a quiet dinner “at home”. Available as a one-bedroom configuration or as two-bedrooms (as illustrated) by adjoining with a Silversea Veranda Suite. One-Bedroom: 941–1,090 ft² / 87–101m² including veranda Two-Bedroom: 1,286–1,435 ft² / 119–133m² including veranda Features Large teak veranda with patio furniture and floor-to-ceiling glass doors; Two-bedroom has additional veranda Living room with sitting area; Two-bedroom has additional sitting area Separate dining area and bar Twin beds or queen-sized bed; Two-bedroom has additional twin beds or queen-sized bed Marbled bathrooms with double vanity, separate shower and full-sized whirlpool tub, plus a powder room; Two-bedroom has additional marbled bathroom with full-sized bath Walk-in wardrobe(s) with personal safe Bang & Olufsen audio system Radio/alarm with iPod docking station Illy Espresso machine Direct-dial telephone(s) Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Laundry service throughout the voyage Dry cleaning and pressing throughout the voyage Special chocolate welcome Afternoon canapés upon request Dinner at officer’s table Dinner for two in Le Champagne, one evening per voyage Two hours of worldwide phone use from your suite, per voyage segment Complimentary interactive mobile content

Owner’s Suite

The name Owners Suite says it all. A stylish apartment. Prestigious and classic. For those who seek the superlative level of space, comfort and service on board. Available as a one-bedroom configuration or as two-bedrooms (as illustrated) by adjoining with a Vista Suite. One-Bedroom: 919 ft² / 85m² including veranda Two-Bedroom: 1,264 ft² / 117m² including veranda Features Large teak veranda with patio furniture and floor-to-ceiling glass doors; Two- bedroom has additional large picture window Living room with sitting area; Two-bedroom has additional sitting area Separate dining area and bar Twin beds or queen-sized bed; Two-bedroom has additional twin beds or queen-sized bed Marbled bathrooms with double vanity, separate shower and full-sized whirlpool tub, plus a powder room; Two-bedroom has additional marbled bathroom with full-sized bath Walk-in wardrobe(s) with personal safe Bang & Olufsen audio system Radio/alarm with iPod docking station Illy Espresso machine Direct-dial telephone(s) Refrigerator and bar setup, stocked with your preferences Pratesi® fine bed linens and down duvet covers Premium mattresses and a choice of pillows Plush robes and slippers Choice of European bath amenities Vanity table(s) with hair dryer Writing desk(s) with personalised stationery, binoculars, and umbrella Free WiFi Flat screen TV(s) Laundry service throughout the voyage Dry cleaning and pressing throughout the voyage Special chocolate welcome Afternoon canapés upon request Dinner at officer’s table Dinner for two in Le Champagne, one evening per voyage Two hours of worldwide phone use from your suite, per voyage segment Complimentary interactive mobile content

Owner’s Suite Plan

Owner’s Suite Location

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Mulberry Travel

4.93 Average

119 Reviews

Robert Hawkins

We contacted Mulberry Travel to enquire about a 2025 Monaco F1 package as we could find nothing that suited us in Australia. Sasha was incredible and put together a wonderful package for us. The whole booking process was so easy and we were kept informed every step of the way. Our trip leaves us with fantastic memories. Thankyou Sasha and Mulberry Travel. We certainly recommend this company to anyone in UK or Australia

Posted 1 week ago

Nick Phillips

I recently booked a cruise to include tickets to Monaco Grand Prix for a special birthday surprise. Sasha contacted me via email so as not to spoil the surprise. This attention to detail continued along with timely correspondance throughout the whole planning period. The cruise was a great success but the hotel recommendations and even private hire transfers from airport, hotel and cruise port were all part of the very professional service and nothing was too much trouble. I would happily recommend Mulberry Travel to friends and family and will definitely use their services again. Thank you.

Posted 1 month ago

Anonymous

Fantastic service, before, dueing and after by the team

Posted 1 month ago

Hilary Ware

Sasha has been the most amazing partner in planning and arranging travel. Her care, responsiveness and creativity is outstanding. I am deeply appreciative of all she has done and look forward to planning future trips with Sasha.

Posted 1 month ago

Siobhan O'Shea

Thank you Lee for organising our trip so well. So professional, organised, proactive and helpful. It was a wonderful trip and we will certainly recommend Mulberry Travel to friends and family.

Posted 1 month ago

Neil Sheridan

Thank you, Mulberry Travel, for putting together an amazing trip to celebrate our 20th wedding anniversary to Venice, returning to London via Paris on the iconic and timeless Venice-Simplon Orient Express. Big thanks to Mollie and Sasha in particular for all their efforts to make it such a memorable experience.

Posted 2 months ago

Carl

Mollie, put together a surprise trip for my wife's 50th on the Orient Express to Venice. The whole process was organised and delivered to perfection. Highly recommed their services.

Posted 2 months ago

Amanda Brooker

We unfortunately had a 9 hour delay on the Orient Express and I cannot commend enough Mulberry Travel and in particular Sasha who was in constant communication with us informing and reassuring us along the way. Excellent company.

Posted 7 months ago

Jim Scott

The service rexceived from Mulberry Travel from booking to the lead up to the trip was freindly, seamlessly and efficient taking all the worry out of the process. Many thanks.

Posted 8 months ago

Anita Jones

Booked a holiday on the Orient Express to Venicewith the lovely Sasha she sorted everything for us all we had to do was select the Hotel we wanted to stay in Venice for 3 nights . Nothing was to much trouble and answered any question we had very quickly ... would highly recommend Mulberry Travel to book holidays and so glad we came across them. Thank you all again for your help in booking us a fantastic holiday.

Posted 8 months ago

Fred Seymour

I recently travelled to Vienna and stayed in a five star hotel San Souci. After spending two days in Vienna my son and myself boarded the famous Orient Express train back to Paris and then onto London with Eurostar premium. The whole trip was organised by Mulberry Travel who arranged everything to perfection. I would recommend Mulberry travel to anyone. They took great care to ensure that we did not have any problems with our itinerary. The train ride on the Orient Express was in my opinion one of the best experiences of my life.

Posted 8 months ago

Hilary Ware

Sasha at Mulberry Travel was a delight to work with and she curated a trip of a lifetime. All the transport was seamless, the hotel was fantastic and the event was an event of a lifetime. I will definetly work with Mulberry Travel again.

Posted 11 months ago

Angela Wakefield

Wow is all I can say about the trip that Lee and his team organised for my husbands 70th birthday surprise , Andrea Bocelli in his home town Lajatico celebrating 30 years of performing. Florence was fabulous , Andrea Bocelli absolutely amazing , and Ed Sheeran “perfect”. Every bit of the trip was obviously planned and organised with great professionalism and everything went smoothly. I cannot recommend Lee his staff and Mulberry Travel enough I would have no hesitation in planning future trips with them . A BIG thank you , Angie

Posted 11 months ago

Wendy Krstenic

Fantastic service from Sasha and the team at Mulberry Travel, they sorted everything to fit our requirements to make a perfect holiday. Thank you again

Posted 11 months ago

Sue

Mulberry looked after us well. All bookings went smoothly and we were well informed with clear documentation. The team always responded to our queries promptly and were very helpful. We recommend Mulberry Travel 100%.

Posted 1 year ago

Christine Derbyshire

My husband tells me that I don't usually "gush" about much as I can be quite critical. However,I have not stopped "gushing" about the service I have received from Mulberry Travel From the initial contact with Sasha, seeking a price for a package to the Monaco Grand Prix, to the end of the holiday, the service and attention to detail has been second to none. Sasha carefully took details of my requirements, being that I wanted a complete package as a Pearl Wedding anniversary present for my husband. She quickly provided an excellent itinerary which included flights,all transfers and a 2 night, 5* hotel stay in Barcelona prior to a 5 night cruise on the Azamara Pursuit ship. In addition, tickets to the Grand Prix in Monaco (Grandstand K, facing the marina) were included. The cost of the package was very competitive and I so didn't delay in making a booking. Sasha promptly issued a full itinerary and advised that as flight times weren't available at the time of booking, she informed me that she would contact me as soon as they were available; this duly occurred, offering the opportunity to book seats with extra leg room for an extra cost. I did this and an electronic confirmation of this was quickly issued. Sasha also asked if transfers to the Grand Prix were required - they were - so she told me she would be in touch again once these were available. A few weeks passed and I was pleased when Sasha contacted me to say that the transfers were now available. I purchased them and this was again confirmed by email. Time passed until the final invoice payment was required.This was made via the Mulberry Travel secure payment process after which confirmation of receipt was issued. I was also advised that travel documents would be sent via the post when available and my address was rechecked. I was really surprised and very pleased to receive my documents altogether in a wallet. All appropriate flight tickets along with boarding passes, hotel and taxi vouchers were included in addition to the all important Grand Prix tickets. As I had NEVER received documents for a holiday from any other company in this way, I contacted Sasha, just to clarify that I had, indeed, got everything I needed for this special holiday. She assured me that everything was there and all we needed to do was turn up on the day! She also asked me to let her know how the holiday was once we returned. This,I feel, is excellent, especially for possibly older customers who are likely to feel assured they have everything to hand when going on holiday. What a superb level of customer care! The holiday was seamless from arriving at Manchester Airport, being picked up to take us to the hotel, picking us up to take us to the cruise terminal, cruise check in, and return taxi to the airport. I couldn't fault it at all! The Ohla Hotel in Barcelona is a 5* hotel, in a central location. For future Mulberry Travel guests, we found the service there exceptional, the room a little quirky and well appointed and the breakfast very good.There is a beautiful Michelin 1* restaurant and we treated ourselves to a meal there. Nothing was too much trouble. We stayed on the Azamara Pursuit ship. This was a "boutique " ship , small in size. It was an extremely comfortable, well-appointed ship with possibly the best food we have ever had on a cruise. Our inside, midship stateroom - 7066 - was conveniently located, well appointed and quiet. The service on the ship is attentive without being intrusive. The entertainment wasn't the best, but a White Night deck party was lovely. The food on that night was exceptional with lobster, t-bone lamb, succulent beef, fresh fish and salads. Dessert lovers are spoiled on the Pursuit! The Grand Prix day was excellent. The transfer to Monaco was quick, with a tour guide who gave relevant information. The walk to the race venue was quick and easy and the organisation around the event was excellent. Food and drink, unexpectedly, was not expensive given the luxurious location. When we returned from our holiday, I received a Welcome Home email to ask how the holiday went. I phoned Sasha and we chatted about it. She really seemed genuinely interested and pleased that we had had a brilliant time. I cannot praise Sasha enough for her professional, personal, attentive and exceptional service and would most definitely contact her again to arrange future holidays! Brilliant!

Posted 1 year ago

Susan Verrall

Great service, very helpful. Lee went to all the lengths to give us the Orient Express package that we wanted. Polite and knowledgeable. We will be using them again.

Posted 1 year ago

Neil Dowlman

A very efficient, helpful and professional service. Particularly from Sasha who made our 25th Wedding Anniversary holiday very special with the care and attention to arranging excellent accommodation right down to logistics and some lovely touches on making it a holiday to remember - thank you

Posted 1 year ago

William Young

It is the first time we have used a travel agent to book a package holiday which included the travel, hotel and event as one booking so quite rightly your a little apprehensive that everything goes smoothly. We were kept informed regularly before leaving and laterly presented with a very good presentation pack which included the itinerary in date order so we got off to a very good start. The seating arrangements that were pre booked were in a prime position along with the quality of our hotel which Mulberry Travel recommended and could not be faulted due to its uninterrupted views overlooking the coast. All in all this break represented very good value for money and took away a lot of the stress to organize something special whilst using the knowledge of Mulberry travel to good effect. So 5 stars for value and quality from me.

Posted 1 year ago

Lizzie

Andrea Bocelli was absolutely sensational!! Probably the best experience of my life thus far! I'll definitely go again next year & the year after. Mulberry Travel did it all so well... every aspect, the hotel in the best location right by the Ponte Vecchio, the pick up from the airport, dinner before the concert was out of a dream... an absolute perfect dream plucked out of my mind 🥰 Thanks a million Lee at Mulberry Travel.... it was all perfectly seamless 😊😊

Posted 1 year ago

Vickie

Thank you to Lee and staff for a magical Trip to see Andrea Bocelli. The casa Del Nero was an amazing experience as well. We will definitely be working with you in the future. All the best.

Posted 1 year ago