Travel Trust Association – 100% Financial Protection

Mulberry Travel Ltd is a member of the Travel Trust Association(TTA), membership number Q8318. In addition, our flight-inclusive packages also have protection under the ATOL scheme.

The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection. Every penny that you pay us is protected by the Travel Trust Association.

All members of the Travel Trust Association have to abide by the members Code of Conduct. This is to ensure that customers receive the best possible service. It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of Mulberry Travel financially fail or cease trading.

All client money is deposited directly into our client Trust Account supervised by an appointed professional Trustee. Both Mulberry Travel and the Trustee are required to authorise payments from the Trust Account. These ringfenced client monies are further protected by financial guarantee from the Travel Trust Association. Further information on the Travel Trust Association and how you are 100% financially protected when you buy from a TTA member can be found HERE.

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Mulberry Travel

4.93 Average

95 Reviews

Angela Gledhill

Extremely well organised from start to finish. Had a wonderful trip!

Posted 1 month ago

Dave Box

A fantastic experience on the Belmond Pullman from London Victoria to Liverpool taking in the Grand National. The food on board the train was sublime, I can say no more. Service from Tim, Andrew and Nigel was perfect within carriage Perseus. The train was lovely and each carriage different. Overall my party of four have applied for next year, hopefully we will be successful.

Posted 1 month ago

Glyn Farrar

As I had hoped it was a fabulous and unique experience from stepping out from the Clermont onto the concourse of Victoria Station and almost straight away being approached by Belmond staff to escort us to check in. The ratio of staff to guest on the whole journey was so high to ensure attentive service. I know the British Pullman is denoted as the hors d’oeuvre with the VSOE the main positive course! For us however the Pullman was the ultimate experience. We feel it is our country Britain at its very best! Everything about it is so British with real quality and indulgence. I’m so so sorry and disappointed to hear that the British Pullman service is no longer going to be a feature of Orient Express journeys! I even took photos of the toilets with the mosaic tiles! On the actual Orient Exoress, even though I had done all the research I thought I needed, we weren’t clear that certain wines and champagnes were complimentary Ian’s eyes popped out at the prices of some of the bottles! We enjoyed all our meals though the drinks for breakfast were served in cups and therefore were not hot The transfer to the Ca Sagredo was really well organised and efficient. Though they didn’t say at reception as we checked in, it was clear on entering the room that it was not the Grand Canal Double and that we had been upgraded! We were shown to the Library Suite with balcony onto Grand Canal. Maybe it was through the membership of that hotel group that I have The break in Florence was also lovely with attentive service and friendliness from staff at The Lungarno. That hotel has the best location in terms of proximity to Ponte Vecchio Sasha we were also pleased with the efficiency of the agents you use for the transfers. The timings were so accurate and agsin service very attentive The only slight snag we had was as we got off the water taxi at Venice Santa Lucia. We know now it was separate from that service. A porter was waiting with a barrow and started to load our luggage! It was a short distance to the station concourse yet we were charged 20 Euros as an official transaction with a machine issuing a receipt Apart from that we enjoyed a truely memorable holiday which I can recommend as a unique treat for a special celebration.

Posted 1 month ago

Jeremy Willson

Our trip on the Orient Express can only be described as amazing. From meeting the Pullman at Victoria and travelling through the English countryside the level of Service was impeccable. Meeting the Orient Express in Calais was one of those Wow moments. We were met by the VSOE staff and escorted on to the train the champagne was opened and the Golden age of travel was revived. Lakes and mountains as you travel through the countryside are simply breathtaking. The cuisine on the train was amazing as was our steward that looked after us through out our trip. Arriving in Venice the boat transfers were seamless, and another great experience arriving at our hotel. We stayed at the Liassidi palace hotel, perfectly situated in the city. Venice is just amazing. Wonderful, faultless, brilliantly organised holiday.

Posted 6 months ago

Anonymous

My husband and I have recently returned from a trip on the Orient Express to Venice which was organised for us by Sasha at Mulberry Travel. The holiday was fabulous and went perfectly due to Sasha's excellent organisation. We were glad to have found Mulberry Travel as they made everything very efficient and easy. We would highly recommend them. Vivien

Posted 7 months ago

Paul Gayford

So where do I begin? Firstly thanks to Sasha for arranging an amazing trip for us on the Orient Express and our stay in Venice. Also for holding the trip over from when we originally booked, pre-pandemic. The trip and hotel exceeded our expectations. Attention to detail and seamless transfers throughout were without fault. Many Thanks to Mulberry. We wil certainly approach them again for future trips.

Posted 7 months ago

Anonymous

Excellent travel company. Very professional from booking our holiday all the way through to the end, very well organised. I would not hesitate to use Mulberry Travel in the future.

Posted 8 months ago

David Barker

Can't thank Sasha enough for organizing a fantastic trip to Venice for us. The highlight was an amazing Andrea Boccelli concert, but the L'Oroglio hotel was great, with really friendly and helpful staff. All our transfers worked like clockwork from the speedboat from the airport to the hotel and back, and the limousine to and from the concert. Overall a wonderful few days and we won't hesitate to use Mulberry again.

Posted 8 months ago

Susan Liston

We would like to thank Sasha for all her help in organising our recent trip to Florence and our wonderful evening at the Andrea Bocelli concert in Lajatico. The attention to detail from our first contact through to our detailed Itinerary package was second to none. We hope to use Mulberry Travel again in the future and will certainly recommend them to our friends.

Posted 9 months ago

Robert Walters

Three years ago, pre -Covid we booked a package to see Andrea Bocelli in concert in Lajatico,Tuscany through Mulberry Travel. We returned yesterday from that trip having witnessed the Maestro singing at the Theatre of Silence, with the finale Nessum Dorma ringing in our ears and etched in our memories. This was achieved by the patience and persistence of the team at Mulberry Travel, who were faced with changes of travel dates, cancelled flights, and different airports whilst bombarded by the twists and turns of Covid 19. As a result of their fortitude and determination and our patience, we eventually savoured 3 wonderful nights and days exploring Florence, followed by an equally captivating 4 days on a vineyard in the Chianti region, eating Italian food and drinking home-grown wines whilst relaxing in the sun. Sincere thanks to you all Rob,Lee and Sasha and the team at Mulberry. Bravissimo!!!

Posted 9 months ago

Mick Ferns

Thankyou sasha an mulberryvtravel amazing trip to Florence to see Andrea bochelli

Posted 9 months ago

Nicola Garrington

We had the most amazing trip to Italy to see Andrea bocelli in concert. The whole trip was booked through mulberry travel and it was really well organised from the moment we stepped off the plane to the moment we arrived back in the uk. I would definitely recommend mulberry travel. They kept us up todays with everything from the moment we booked. Thank you for the most memorable holiday x

Posted 9 months ago

Colette Harding

Well what can I say, Mulberry Travel, especially Sasha are a fantastic company to book your holidays through. My friend & I have just returned back from Florence where we went to see Andrea Bocelli in concert. First class service from start to finish. Will definitely be using them again!!! Colette

Posted 9 months ago

Chris Warren

We have just returned from a fabulous few days in Florence, taking in the Andrea Bocelli concert. All the ground arrangements provided by Mulberry Travel were first class, the hotel centrally situated, the transfers all on time and the vehicles and drivers were excellent. The concert tickets were perfect. Thank you for a very memorable trip.

Posted 9 months ago

Anonymous

We had a wonderful trip on the Orient Express to Venice followed by a few nights in a beautiful hotel. This was booked in 2019. It was rescheduled a few times due to the pandemic. Sasha at Mulberry Travel was so helpful and prompt in replying to emails of which there was quite a few. We would definitely use Mulberry Travel again.

Posted 10 months ago

Valérie Boutaghane

Great assistance to prepare our VSOE trip. Fabulous experience in a dreamy train and landscape Perfect service Unforgettable trip

Posted 10 months ago

Caroline Wheeler

Excellent service from Sasha. From the beginning of my enquiry, she was informative and knowledgeable and nothing was too much trouble. When travel plans were changed, she communicated everything efficiently and was always on hand to answer my questions. I would highly recommend Mulberry Travel and would definitely use again.

Posted 1 year ago

Andrea

From the initial enquiry to the luxurious and decadent day itself the customer service was excellent. Step by step guide to the day and what to expect was exactly what we got - and more. I highly recommend this experience day!

Posted 1 year ago

Mary Robinson

We have just returned from a holiday in Venice organised by Sasha. We have nothing but praise and thanks for her assistance in ensuring that we had a wonderful holiday. We knew what we wanted to achieve and she arranged everything for us Her choice of hotel was perfect and her assistance through the various forms needed because of Covid was much appreciated. She coordinated our journey thoroughly through difficult Covid restrictions. We knew that even when we were alone in Venice that Sasha was there if we had a problem and would be there to help us. Thank you Sasha.

Posted 1 year ago

Sue Newth

Lee our agent was second to nine. We have traveled alit and never come across such desire to ensure the level of customer service he provided us with. He is truly outstanding and your company should be very proud to have such a colleague.

Posted 1 year ago

Mrs Samwell

Absolutely fantastic experience. Very customer friendly. Very easy to book over the phone. Very attentive to our needs and even suggested a better experience than the one I called about, which worked out better value for money! On the day the experience on the Belmond British Pullman was out of this world. Cannot wait to book again. Thank you so much.

Posted 2 years ago